I have had a green dot card for over a year with little to no serious issues. Recently, I had my income tax return loaded on the card. Early March of this year I went to pay for some work on a vehicle I own and the card was declined which I found to be odd. When I checked the remaining balance on the card it showed $22.00 down from $2400 the night before. Illegal purchases were made using the card in two different Countries within hours of each other. I started a claim with Green Dot stating that my identity had been stolen and the card was compromised. I investigated into the companies where the card was used and forwarded the information to Green Dot hoping it would expedite the claim. 10 days after they had said I should see the money on the replacement card, a customer service rep whom I couldn't understand too well stated "Based on the information we received from on of the merchants involved, we have concluded that you are filing a false claim". The reason-The merchant knew my address, name, age etc.. (What part of identity theft are they not getting?) When I asked if they could provide whether the purchases were made on line or in person she replied "No, if you want to pursue this further, you will have to use your own means". Wow! I went from being a victim to being called a liar. I have since received $500 of the $2400 spent which I don't understand but will take it. The merchant's, amounts and dates are as follows. I hope this helps you: 3/2/11-Fashion X $200. 3/2/11-Fashion X $294.68. 3/3/11-Pulguita.com $761.28. 3/4/11-Pulguitas.com $973.97. Also, various charges for foreign transactions totalling $88.00. Ok, so my card was used in Mexico, China and Georgia within 2 days of each other while I attempted to use the card in California during the same time frame. Hmm. Well, I am writing this off as a very costly lesson. Only my Faith is keeping me from going Postal! Do not use these cards!