Someone asked how to reach a real person on this card. when they come on and ask english or spanish do not press anything. When it asks the nature of your account press 1, then press 2, enter card # then enter zip code. listen to automation and press 3. This company will not cooperate with you to return your money in an orderly fashion. They are not an american company tho the main office is out of California. There is no one in California to talk to. I have had several supervisors hang up on me. They told me my money would be available by monday and then changed it to Tuesday and then they will probably change that to Wednesday. My money disappeared and when I asked them for the Authorization Code to send it to the rightful company, the guy asked what is an authorization code. even the gas pump gives u an AC. To file a proper complaint, write Green Dot Visa, PO Box 1187, Monrovia, Ca, 91017.