1. Booked via a web based search engine and booking agency. Selected this business as the search criteria included using the car in France as well as Britain.

On collection was told this was not so, and that it was'nt their problem if their agent had got it wrong.

Car was good except it had a hand brake that could not hold the car on a hill start and had to be put in gear if parked on a slope.

Rented the car for 6 weeks. On return it was inspected and I was asked to sign a slip, and was told that there was no damage and no charges.

On return to Australia I had an email saying they were going to charge me for cleaning an a scratched wheel.

I protested and said if this occurred I would complain and list them via blog sites etc. I then got an email reply saying they had decided not to make any charges.

This proved to be a lie as my account has been debited.