We went out of town for two weeks prior to the two weeks my husband called the electric company to find out about our bill, ect. We went on vacation and couple days later our service was disconnected, which we were not late. We paid the bill and called them to find out out electric had been some how switched to another electric company. doesnt make sense when we did no such thing. they said that they recieved a letter saying some other company was taking over our energy needs. Which we did no such thing and they did with out confirming with us! Leaving us in 40 degree weather with our two small children all day. Then we tried to get someone t come out the same day to reconnect, since this was something that was NOT our fault and they said there was nothing they could do till the next day! They were rude and told us we should tuff it out! And if we need a warm place to stay we could stay at a shelter! So we had no electric for 24 hours, i couldnt cook dinner for my family and not to mention it was 30 degrees over night. The system the have is bull, the people they have working for them are isiots and they really need to figure out how to run a business!

Just spent 2 and a half hours on the phone with this company.

Been with them for several years and never really had any problems. Sure, we've had a few "lates" but nothing like the past two years while we have been short on funds (who hasn't been in this economy).

But, in May, due to a clerical error, when I made a payment online, the payment was "returned". I even called to let them know that I'd made the error, and sent in a second payment.

Well, don't make clerical errors with GME! They turn off your ability to pay online if you have any funds returned for any reason. BUT they did not tell me that I had to make any and all further payments to them at an authorized payment center. On top of that, they didn't tell me that I had to make all payments in the form of cashier's check or money order for the next year either!

SO, when I decided to make them "pay monthly" through my bank, I didn't think anything about it. UNTIL...

I made the payment, a sum that included past due charges, last night. This morning, I get my mail, and there's a notice from them saying that I had a discconnect notice that had to be answered YESTERDAY!!! I call to see if they've gotten my payment, which I quickly realized they didn't get.

THAT is when I found out that I HAD to make the payment YESTERDAY before 8 pm, AND IN a CASHIER'S CHECK!!!

The "customer service representative" should not be making anything more than minimum wage. Their hands are tied so that the only things they can do is tell you why you cannot make a payment on line, that their website is not an "up to the minute" website. They cannot stop a turn off notice, they cannot let you speak with a manager, they cannot note the account that you have tried and are trying to make a payment...

2 and half hours it took before we finally got somewhere. Someone (finally claimed to be a manager - and I have to say she was fairly pleasant) FINALLY said they could and would cancel the disconnection notice, and "flip" the account to accept the payment that my bank had already pulled funds to pay. However, she could not reverse the cashier's check or money order requirement for the next year.

IF I HADN'T JUST signed up for another year with a huge penalty for cancelling the contract, I wouldn't do business with GME any more. Next year, I plan on changing companies, and NEVER giving GME another look back.

i just can not believe it.. we are only 2 adults and 2 babys in a 1 single house, we had direct eneggy for a while and we decided to switch to Green mountain energy since alot of people talk to us about how cheap and good service they had.. that;s bunch of bull@$&T.Our first bill was 96dollars and now its 280.00 dollars for 1 freakin month that is so crazy. and we call customer support and all they said am sorry that u are upset but you have to pay the bill.. i mean dam shi t, u guys need to either train your employee to read the meter right or something because that is extremely high as hell.. we are even not in house that much, plus we don';t even use our a/c we use dam fans.. so please a manager or someone please call me so we can take care of this, i have been on the line on HOLD FOR THE PAST 20 MINUTES..

Be careful when closing an account with Green Mountain. I had credit on the account and they purposely kept the account open so that each billing cycle, I would be charged the Advanced Metering Cost Recovery Factor. I called and aksed if they could close the account and they told me that they couldn't issue a check for the credit because it was below $10 and that their only option was to credit it to my checking account. I told them that I didn't have a checking account and they said there was no way to refund the money. I then threatened with a small claims suit and they quickly issued me a check.

In short: high energy prices, low customer service, storefront facade for Reliant -- I would avoid them.

I signed up for Green Mountain Energy because I wanted to help the green power movement. This was before I saw all the shady stuff that they do to get most of their power. I got my first bill today and it was for 1192 Kwh. My last bill with Reliant Energy showed an average usage of 12 Kwh/day. So, somehow with the same usage or less I end up with a bill for an average of 54 Kwh/day. What a sham. I will let you know how they resolve it, but I wanted people to know what kind of crockery these guys practice. There is no way my fridge and 4 loads of laundry burned 1200 Kwh in 22 days with the AC off. These guys are crooks.