This company asked me to pay $3.95 shipping charges for a free sample. I paid that amount. They said there will be a monthly recurring amount of 79.95 for a month’s supply unless I unsubscribed from the website. I went straight to the website and clicked unsubscribe me. I got an email confirming I was off their list.

Before I received the sample, a couple of ladies called me for follow-ups, I repeated in my talks with them that I did not want the monthly supply and that I was only interested in the sample. The first lady confirmed that I unsubscribed, so there will not be any monthly charges unless I advise them otherwise. The second lady said I should call them or unsubscribe from the website within 22 days after receipt of the sample, otherwise they will deduct a monthly fee of 79.95 for a months supply.

Early this week I received the sample. The package contained a bottle with 10 capsules even though they had confirmed the sample is going to be tea bags for drinking and that’s what I had preferred. The package did not contain any address or contact information or anything else besides the bottle. I immediately got suspicious and went straight to the website after attempting to call them and getting no response to unsubscribe again, even though I thought it was a onetime un-subscription which I had done already. I received another confirmation in my email stating below; This email has been sent as confirmation that your membership to the convenient home delivery plan has been canceled.

If you have been canceled in error, please notify Performance Health
USA immediately through their contact page at
http://www.greentea.performancehealthusa.com/contact.php.

This is unacceptable. After all the attempts I went through to avoid the charge deducted from my account and receiving confirmations from them, they still went ahead and got it off my account. Is there any way the bank can intervene? Should I change cards? How do I get this money back? I have not received any deliveries yet and I will return any attempted deliveries because I do not need the product.