My truck is in there for a $1000 fuel pump job that they want me to pay for despite the car not running right according to the manager Warren Finger. Steve the customer service guy who never knows the answer to any reasonable questions like, "What's wrong with the car?" or "What is the cost break down for the job?" sucks too! Greenbrook GMC, has terrible customer service period!

This is the second time I have had to bring my truck to this dealer for an issue that they didn't resolve. Back in October 2010 I had the bring my truck in twice for a headlight issue. The first time they "fixed" it, the bill was $275 for labor. The second time 3 weeks later, I brought it back in for the same issue and this time the bill was $700+ dollars because according to "Greenbrook GMC" they fixed one part of the light the first time BUT this time it was "something else" wrong with the same headlight. Mind you this time, I actually wires arping in the dash! Thanks for the electrical fire waiting to happen "Greenbrook GMC".

So back to this complaint and problem I am currently dealing with "Greenbrook GMC". The gold encrusted fuel pump job that is costing $1000 is complete, only according to the Service Manager Warren Finger the car is miss firing. This would be understandable if I hadn't been "promised" by Steve, "the customer service guy who never knows anything" that this $1000 job would have me up and running or he would "eat the cost." Now after 3 days of back and forth, the truck is still sitting there. Not paid for and will not be paid for until the truck is running the way it has been running everyday for the last 6 years.

The point of protest is that they have already charged me $123.50 for a diagnostic test that I initially agreed to. To add insult to injury they want me to pay them another $123.50 to figure out what is causing the truck to miss fire. Could it be that the truck never really needed the fuel pump as I told them when I brought it in, as my mechanic of 9 years tested the fuel pump for pressure prior to me towing it over to "GMC in Greenbrook NJ" and found that it had 50 pounds of pressure, "exactly where it's supposed to test out at?" Who knows?

I guess we just keep playing this back and forth game until it gets resolved or they get sued. Bottom line is IF you want a GMC DON'T GO to Greenbrook GMC on Route 22 East, GO TO ANOTHER GMC!!! Unless you also want to deal with unreturned phone calls, having to be transferred over and over to get the customer service rep who you entrusted with your vehicle, only to be asked to "leave a message."

Btw I am still waiting for a call from the "district specialist" who is supposed to call me within 24 hours. That deadline will be approaching in the next couple of hours. According to Warren Finger there is no one else who I can talk to about this issue because his boss whoever that is, is in California so he's "in-charge."

So here's the kicker: GMC who had the audacity to use tax payer money to stay afloat doesn't too much care about the general public that tries to patronize their business and buy their products. That's the message I'm taking away and that will be the message anytime some even mentions buying a vehicle to me. I guarantee I am not the only person to have this kind of issue with GMC in Greenbrook NJ. Those EMPLOYEES will one day be without a job and then they will reap what they have sown, bad manners, rude interaction and general lack of customer service skills. People who take their jobs for granted will get what they deserve in the end.