I have been attempting to add a 200 moneypak to my paypal account, ---but they say I have reached my limit and need to be approved to go over $250 per year SO then a screen comes up telling me to give my address, ssn, etc. So I fill this out. Actually I have tried doing it several times. When I hit "continue" I am presented with a screen saying "Validating Address Information..." And that screen just stays there - I waited two hours Saturday night - On Sunday I tried again and waited two more hours. On Monday I tried again for over an hour. And today, Tuesday, I have waited over an hour. And the screen just hangs there.
I've tried two different computers. No difference. I also tried having my friend put the $200 into his Paypal account - but the same thing happened to him. Greendot is not validating my address information and letting me put my Moneypak into paypal.
I telephoned Moneypak and spoke to customer support. The person told me the problem was with Paypal and gave me Paypal's number. So I called Paypal. Paypal assured me the problem was with Moneypak. So I called Moneypak again. Altogether I spoke with four representatives of each corporation and none of them could help me. On top of that, Moneypak's hours are 9 to 6 EST so for me, in Oregon, their office closes at 3PM. Pretty crummy for such a huge corporation.
I am a senior citizen. I live on a Social Security check of a thousand dollars that has to suffice to pay all my bills, rent, food, gas, everything. I purchased the $200 Moneypak because I needed to get computer parts on ebay. But now my $200 is in limbo. I purchased the Moneypak at Walmart - so I returned to Walmart and asked them to give me my money back. They can't do it. I am stuck.
I googled the problem and I see that other people have had the identical problem. One person at Moneypak's consumer services did tell me that other people are sometimes having the identical problem.
My friend who is a computer technician of twenty years standing tells me the whole thing seems like a scam to him.
Paypal can't help. Moneypak seems very disinterested. The Indian employees I spoke with were simply not helpful.
This is a bummer...
I'd really like to have these funds in my paypal account as soon as possible. I've contacted customer support at both GreenDot (moneypak) and PayPal. Greendot told me it was a paypal issue, paypal told me to "try later".