My GreenDot Premier card expired at the end of October 2009. About two weeks prior to that, I was supposed to have received a replacement card. At close to the end of the month, I called Green Dot (which isn't easy; you have to jump through a few hoops before you can talk to a human being), got someone with a thick foreign accent to whom I asked the question, when is my card coming? She said you should have it within a few days. Well, it never came. I called again, reported the card as never having been received, was told it would be taken care of. Another 10 days went by. In frustration, I bought another card and had all sorts of problems activating and using it (finally straightened out yesterday, November 24, after finding out that the two previous customer service reps I spoke with had both entered the wrong date of birth and failed to correct it after I complained; finally, one of them had me activate the card by using the wrong date). I asked for the 3rd or 4th time about the replacement premier card and was told that the previous 2 or 3 people I'd spoken with on the other occasions had never reported it lost. So now the card is supposed to come tomorrow. I'm not holding my breath. Not only is this company difficult to deal with - you have to report your card stolen before you can even talk to a rep, and even then you must know the card numbers - every rep you speak with tells you a different story and half the time their accent is so thick that you can't understand them (and sometimes they can't understand you either). I've signed up with a different company and am hoping I will have a better experience. These people are so slipshod, three people are not able to handle a simple customer service matter, they can't get your date of birth straight, and forget the damned website, there is no help there at all. A lousy company taking advantage of people like me who can't open a bank account because the banks unfairly charged me with huge overdraft fees, refusing to waive them even though the original problem was not my fault.