I have a 2nd mortgage on my home that I can no longer afford or pay for. It is in an upside down loan now and I have vacated the property and my realtor is still trying to sell it on a short sale. It has been on the market 10 months and no offers. I have moved out of state from where my home was, have no job, and moved in with my son and daughter-in-law. This company calls me 3 and 4 times a day. I have written them a certified letter and spoken to them numerous times. I do not know what they want from me. I have told them over and over again that I will keep them posted on the sale of the home (if it happens). Not even the 1st mortgage company is harrassing me as I have written to them the same letter and spoke to them with the same information. I am tired of the harrassing calls and they have called late at night because I still have a CA area code on my phone. I have told them that I am in the Eastern Time Zone now, they did not care.
What can I do?

DEAR UNFORTUNANTE BORROWERS OF GREENPOINT MORTGAGE, THIS IS TO LET YOU KNOW THAT I HAVE HAD THE WORST EXPERIENCE WITH THIS COMPANY.
MY CASE IS LIKE EVYBODY'S CASE IN AMERICA, I HAD LOSS MY INCOME BECAUSE MY WORK PLACE CLOSED, I FOUND ANOTHER JOB WHICH INCOME IS NOT THE SAME I USED TO EARN BUT AT LEAST I CAN MAKE A MINIMUN MORTGAGE PYMT. I HAVE TRIED TO NEGOTIATE IN SEVERAL TIMES WITH GREENPOINT TO REDUCE MY MORTGAGE PYMTS TO BE ABLE TO AFFORD IT BY REDUCING MY INTEREST RATE, , , , , , ALL THE ANSWERS I HAD GOT ARE A "NO". ON TOP OF THAT THEY INCREASED THE MORTGAGE PYMT BECAUSE OF THE ESCROW, THEY ARE COLLECTING UNREASONABLE AMOUNT FOR ESCROW, WHEN THEY KNOW THAT TAXES WILL BE REDUCED THIS YEAR BECAUSE THE ASSESED VALUE IS GOING DOWN. I TRIED TO NEGOTIATE BY STRECHING THE ESCROW PYMT AND THEY SAID "NO".

IT LOOKS LIKE THEY ARE TRYING TO PUSH BORROWERS INTO FORECLOSURE, THEY DON'T PROVIDE CUSTOMER SERVICE ANYMORE, BECAUSE THEY ARE GOING OUT OF BUSINESS, THEY ARE IMPOSING UNNECESSARY FEES AND NOBODY SEEMS TO STOP THEM, , , , , , THEY ARE OUT OF CONTROL!!!

I WANT TO LET YOU KNOW THAT MOST OF THE LENDERS AND SERVICERS COMPANIES ARE HELPING BORROWERS TO AVOID FORECLOSURE BY REDUCING INTEREST RATE, REDUCING THE LOAN AMOUNT AND REDUCING THE PAYMENTS, , , , , BUT THEY SEEM TO BE INDIFERENT TO THE ACTUAL BORROWERS PROBLEMS

I ENCOURAGE EVERYBODY TO FIGHT FOR YOUR HOMES, DON'T LET GREENPOINT TO TAKE IT AWAY FROM YOU, , , , , , , LET'S STOP THIS PREDATOR "LENDER" !!!, START CALLING THEM UNTIL THEY CAN'T HANDLE THIS NO MORE, THEY HAVE TO APPLY THE NEW HOUSING AND ECONOMY ACT THAT PRESIDENT' BUSH JUST SIGNED IS FOR REAL, , , , , ,


ACT NOW!!!

Green Point Mortgage has a new way to extorting money from theirs clients, They refund your payment to your bank who paid every first of the month on time than charge you late fees because you have resend the money late.

One time it could be an error but more than 5 times it is criminal even with the proof of your bank they still want the late fee and scare you with foreclosure. You can write or send them mails or your bank contacting them by phone or in writing to prove that the mortgage is was paid on time and show them when it was refund directly to my account.

When I refinanced my home loan to a fix in December of 2005, Greenpoint immediately took more than $6600 off the top of the loan in fees in pre-paid taxes and then failed to report the amout to the IRS. Then the loan was immediately sold to Countrywide Mortgage. As these amounts are clearly documented on my final HUD docs, I filed my tax returns only to find more than a year later that theses funds were never reported by the company. Now, I face possible pending costs in taxes plus fines from the IRS. I have verified the amts with Investors Title Company who also advised me that Greenpoint had filed for bankruptcy.

When I attempted to obtain an explanation and documentation from Greenpoint so it could be presented to the IRS, I was hung-up on, and given the run-around. At one point, I was told that there were no finance charges taken. I did eventually reach someone who agreed to accept my faxed documentation and complete a documents search, but that was more than almost 45 days ago and no one has gotten back to me. I can't be the only person this has happened to. This is not right and Greenpoint should not be allowed to get away with this.

GreenPoint Mortgage - www.greenpointmortgage.com

Most Home loan companies give their clients at least a 15-day grace period but not Greenpoint. Their grace period is 10-days and it takes almost the same period to process payments. For the past two months that I had my loan with them it has been a nightmare. I sent my payment on the 5th. of each month to make sure that my paycheck is clear. Greenpoint collectors will start calling mornings and afternoon for payments sometimes even if the check has been cleared by their office. A payment received even a day after the 10th. will be subject to a fee. Their agents are arrogant and will never listen to complaints or compromise. It is unfortunate that Jumbo loans are getting harder to come by but it is worth refinancing with a more responsible company like Countrywide. Since Capital One acquired Greenpoint they have been going downhill. I think Capital One should differentiate between credit card customers and a mortgage client for the risk of foreclosure is much greater than a $5,000 revolving line of credit.

Thank you

AL.