I fell behind on mortgage due to hardship and unemployed. Greentree called after a problem incurred with bank not depositing my unemployment check and NCF charge came through. I tried to explain that I had made calls to the bank to try resolve the issue and was in process of getting it taken care of. The customer service rep was rude and yelled at me called me a liar also called my wife stupid. I called the HOPE hotline and a lady there called them while I was on the phone. She was treated in the same manner that I was, but she wouldn't allow them to cut her down and remained calm. The rep at Greentree lied about everything of course but told her if I could get someone elses bank account and call it in by 7:00 pm they would take 1 1/2 payments from me at the end of month and I would not have a bill for 3 months. I did just that, but the rep at Greentree had left for the day and I had to leave a voicemail with my mothers bank info. The next day I called to make sure everything was ok and that they had what they needed. Another lady answered phone and of course they were backpedeling saying that I may not even qualify for the program. She said she needed to call my mother to see if it was ok to debit that amount, which is understandable. She didn't have time to talk about it because she said she had been working 12hr days and it was time to go home, but she gave me until 11:00 the next day to have my mom call. Of course they were calling at 8:59am the next morning every 5 min. I finally answered phone and the rep that was very rude to me called, I asked him why do I have to qualify for the program. He said basically I had already been aproved for the program. I said if I paid the $468.00 by the 31st of July, then I wouldn't have any payments until October right. He said well Sept. or Oct. I'm not sure yet. I advised him that Greentree had several complaints on the internet just like what had been happening to me, and was afraid to give my mother and fathers bank account info to them because my dad has kidney cancer and I don't want any problems for them. He started to get rude with me telling me I was stauling him. So, I interupted him and told him he has just sucked the life out of us these past few days. We can't eat, sleep, and our stomachs are in knots and we are not doing that today because I am hanging up. I then hung up the phone and called Greenpath back. advised her of what was going on and she suggested that I call Greentree and ask for mitigation dept. I also requested that she look into a place to complain to because Greentree is on the list for the Home Loan Modification. She is going to call on Monday with that info. This company scams people and they had no intention of doing a modification with me to begin with they just wanted to collect the past due amount regardless of my situation.

Thank you,
Christopher and Racheal Zimmerman