GreenTree has been calling me with harassing calls (sometimes even swearing at us) about a late payment. I called them to tell them to stop calling, because I show they received the payment and the money was taken from my account. After being hung up on 3 times and calling back, Laura in Customer Service finally said they applied my payment to a "suspense account" rather than my account. There were no notes as to why. She said they will have to make a request through a supervisor to get it pulled from the suspense account and applied to my account. They will put in a note to stop the collection calls, but it could take a couple of days for it to get all straightened out.

This is not the first time in the 14 years of having my mortgage, that they messed up. They also blocked every attempt for me to sell, rent or re-finance my property. They are rude, vulgar, and unwilling to help you. Everything to them is your fault - even if you are calling to have them correct their mistakes. Wish I never would have bought my property, Home Ownership is not a dream, but a nightmare when Greentree is your mortgage company