Greenway Vanlines

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Category: Services

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United States

greenwayvanlines.com

Greenway Vanlines Reviews

Rdp April 10, 2009

Ripped us off/Scam artists

This is the worst moving company in the US and a real fraud.
They gave us an estimate over the phone for a move from Florida to Texas with all inclusive of $1102.50. They came past midnight to pick up the stuff, we had to wait from evening to midnight, no one would answer phone calls because it was after hours. They then charged an additional $1076.00 for a treadmill and a mattress which was not part of the estimate before. Then they charged an additional $400.00 because they falsely claimed that they could not come in to the apartment complex, which is a total lie.

They held us at "ransom" with additional costs with delivery pending. It was a real nightmare. My suggestion, they need to be shut down. I have reported them to the BBB...Please watch out from these scam artists..

Patrick February 11, 2009

Scam and cheating

Greenway ripped us off on our move from Fort Lauderdale to Orlando. We were quoted a price of $650, and they charge hourly.

First we requested several times they be there between 8 and 9am we had to be out of our apartment and needed to be on the way to Orlando early. Every time they verified and said it would be no problem. However the driver didn't show up until 10:50 am.

When they did arrive we asked why someone elses items were in the truck and they commented those items were going to Texas at some point. They then took forever to load our 2 bedroom apartment. Finally at 2:15 they left and my husband and I finished cleaning and then left 40 minutes after them in our separate cars.

The drive is at most 40 minutes...The delivery truck didnt show up until 9:45pm; hours after we did. THey complained of traffic, well we took the same route went through the same traffic and I even stopped in Port St Lucie to drop my daughter off with friends (an additional 45 minutes for my trip). At 10pm they go over the details and say we have to pay first and we have to pay for gas. Gas was included and we explained this but they insisted and it was so late we couldn't call the office, and if we didn't pay they wouldn't unload our things.

Finally 11pm or so my husband goes to look at the truck to make sure before they leave ALL of our things are actually out of the truck, well low and behold; not only are our things gone but the things for 'Texas' have mysteriously come off the truck as well. The drivers quickly left.

All in all $1100 later we paid for them to drop off other peoples things while paying by the hour, the whole day took about 6 hours longer than it was supposed to AND we paid for gas.

I called Greenway today to complain and they listened and sounded concernced and said they would call me back...they have not yet...that was 8 hours ago.