My daughter and I was travelling to from High Point, NC to Norfolk.Va. to a family funeral on Thursday, March 10, 2011. First off the driver was rude to us about our baggage, he made us put our own baggage in the pit and grunted at us. We were already in dispare with the lost of a love one and then this. The trip there was not so bad, but it the trip back that really became the highlight of the journey. When we got to Richmond, Va. it was a 2hr. wait then suddenly the clerk announced that there would be an extra hour with no explanation so that 3hrs. total then people started cutting in front of us while we were standing there and that was upsetting me, and my daughter wouldn't allow me to say a word, because she knows how I am. Then the announcer had us jumping from one gate to the next, and people were pushing each other trying to get in front of each other. We were tired and frustrated from the waiting and then all mix-ups and no order what-so-ever was handled, and was if they didn't care. Lifting luggage from spot to spot and trying to understand what is being said is no picnic, and I for one did not find it funny. Then, the driver asked another driver to help him carry us to the next stop and she said NO, so he got on the bus and said that we do us and don't cuss and he was taking us to Raleigh and he was going home and we have a BLESSED DAY, but before we pulled into the terminal the transmission broke down in the middle of the road and there we were. The same driver that said no to him was there and ended up taking us were we had to go anyway, and she was not not happy. All the way there and back I coughed and sneezed in and out of sleep from the smells on your buses. The buses were cold, uncomfortable, noises, one passenger came up to my daughter and I talking to us about another who she was going to kick her butt when she got off the bus, and another passenger was passing gas that almost caused me to throw up twice, there was a man snoring so loud it kept me up, people were talking so loud on their cell phones as if no one else was there with them. People leaned their seats back so far as if no one else was behind them. I have Chronic lower back pain that I lived with for over 27yrs. and I had to step down off the bus without a step pad and I didn't need more pain, but I got it. The service of Greyhound has gone downhill I don't know if you don't care or what, but if you want to keep my business and my family and friends tell me and I will tell them to go elsewhere, because this will not do. $306.00 is a lot to pay not to at least be a little comfortable on a journey from one place to another. I can sort of deal with the people because people will be people, but the drivers are suppose to make it a little more pleasant and comfortable as possible so that dealing with these unusual people is less stressful on the brain and eyes, if you know what I mean. I'm not a mean person I just don't like the idea of someone who takes on the job to do their best to protect the people whose lives they have in their hands to make them as comfortable as possible and to see that they do the best they can to see to it that things go the best way as they can to keep down any problems that may arise. I know these things because I was a school bus driver for 2yrs. and it was my job to make sure I did the best job I was hired for to take care of my PRECIOUS CARGO, and feel I deserve the same respect.