On Monday, April 4, 2011 at 1:10pm in the afternoon, I walked into the San Bernardino Bus Depot with my 14 year old God-Daughter to purchase her a ticket on the 1:30pm bus to Victorville, California. I was assisted by Monique who informed me that the bus was full, but she would wait until the bus arrived and talked with the driver to see if there were any available sits. She informed me and I quote, “just have a sit and I will let you know when it gets here and if there are any sits.” My God-Daughter and I sat down and began watching Television, at 1:45pm I returned to the counter and asked her if the bus had come yet and she said, and I quote, “no”. I sat back down and continued watching television. Once again, at 2pm, I returned to the counter and asked her if she had any idea how much longer the bus was going to be and she said, and I quote, “the bus had left.” Needless to say, I was livid and asked her why did she not inform us that the bus had left, and that there were no sits. Her reply was very unprofessional and extremely rude. Even though I was upset, I was more than courteous to her. My reply was that of a normal response to someone who had driven over 40 miles to get there for nothing. She said, and I quote, “ I HAD MORE TO DO THAN SELL YOU A TICKET.” Yes and I repeat, she said, “ I HAD MORE TO DO THAN SELL YOU A TICKET.” After I got over the shock, I asked her how long did she intend for me to sit there if I had not come up and she said, “ that was not her problem” OMG. I was in shock. I informed her that I wanted to speak to her Supervisor and she said he had gone home for the day. I asked her for her complaint line number, and I informed her that I was going to file a complaint, and she told me and I quote again, “I WILL DIAL THE NUMBER”. At this point, I did not want to get as ignorant as she was so I asked her about the next bus and she said there would not be another bus until April 5, 2011 @9:30am. I asked her if I could buy a ticket now for the bus in the morning and she told me “NO”. I left, but I was not happy. I drove back to Murrieta, California and returned the following morning at approximately 8:15am, to find the Manager Steve just as rude and unprofessional as she was. I waited in line, and when I walked up to the counter Steve told me the bus was full and I would have to wait. I sat down without saying a word, and ten minutes later, Monique arrives at work and signs in. She calls the next gentlemen in line and immediately begins to collect his money for his ticket to Victorville, California. I jump up and told Steve, I thought that bus was full why is she selling him a ticket and he too, was rude. He yelled and I have witnesses, “DID SHE SELL IT? DID SHE SELL IT? DID SHE SELL IT?” I SAID NO BECAUSE I STOPPED HER. BUT THE GENTLEMAN WAS GETTING READY TO PAY HER. HE SAID “SO, I DON’T CARE, SHE DID NOT SELL IT “AND AGAIN I SAID BECAUSE I STOPPED HER. HE TOLD ME. “ GO SIT DOWN OR YOU WILL REGRET IT”. I GOT MY SELL PHONE AND CALLED THE COMPLIANTS LINE 214-849-8966. The gentleman on the phone whose name I had stored in my old phone took the complaint and asked to speak to Steve they exchanged ID numbers. I was able to put my God-Daughter on the 1:30pm bus, but Steve called the police on me, who followed me to Stater Bros as well.

I know the San Bernardino area has a lot of low-income individuals who have no choice but to get on a bus regardless to how they are treated. Not that I am better than anyone, but I can fly if I want to, but my 14 year old God-daughter is afraid to fly when she comes and sees me. I am a cancer patient and driving to get her in Victorville from Murrieta is a little bit hard for me due to my medical condition and her mother is blind and cannot drive. The drive from Murrieta to San Bernardino for those two days in a roll was extremely hard for me and as a result of the treatment I received from Monique and Steve, my health as gotten worse and I had to stay in bed for more than 4 days after the ordeal.

Please let it be known, that I will NEVER EVER USE GREYHOUND SERVICES AGAIN, I HAVE INFORMED AS MANY PEOPLE AS POSSIBLE OF MY ORDEAL, AND THEY TOO HAVE AGREED THEY WILL NEVER USE YOUR SERVICES AGAIN.

After contacting the complaint department by phone that day, I felt by now someone would have contacted me with a formal apology. Unfortunately, that has not transpired.

I would like my money back, as well as reimbursement for the gas I had to spend driving three extra trips due to your employee’s lack of commitment to her customers who pays her salary.