On 10/03/09, I tried to buy a ticket online. Since I am disabled, I thought this might be easier than finding a ride 30+ miles to the station. I am a disabled rider and have used Greyhound MANY times with no problem. This time I filled in the boxes on their site. As I reached the end, I was then informed, that because a friend used his Master card (I have none to use) that there would be a $18.00 ' gift' charge, . I decided not to use his card. When I tried to cancel the transaction, I was told on screen, that they had already SOLD the ticket to me, and I was now scheduled for a one-way ticket to my destination. No Refunds. I tried to call them within a minute or two, and their customer service said my "Ticket" was non-refundable, and refused to help me. I have now tried to fix this on 5 separate calls, and I still have no 'confirmation number". Now they won't even talk to me. The worst part of this is, I could give my friend his $18.00 back, but I am stuck with a one-way ticket when I was trying to buy one for a round trip! I can use the ticket to go, but I can not come home. $200.00 is a big chunk of my monthly disability check and I get nothing for it. DO NOT USE THEIR WEB SITE TO PURCHASE TICKETS!!! ( BY the way, I have paid my friend back. I am honest, as Greyhound isn't!!!)