Greyhound Courier Express

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Category: Services

Contact Information
877 Greyhound Way SW, Calgary, Alberta, Canada

Phone number: 403-263-1234
www.greyhound.com

Greyhound Courier Express Reviews

June 10, 2008

Terrible experience

Greyhound has a 90 day policy - if your parcel is lost and reported within 30 days of sending it, they give 90 days to rectify the situation. If it's not recovered within 90 days then they pay out the value of the package to you and if they find it after that they still return it to you, regardless of payout. So my wife was informed when she called to report a missing package. 91 days later they returned the package, which had been opened and used (GameBoy inside, along with article specific to my northern work that were then useless and non-returnable after being missing for over 90 days). The package was opened, resealed, and PARTY BOX had been written on the side.

Then Greyhound refused to honor it's own policy and pay out the $300 of the contents, offering only $30 for one missing game that whoever had been using it as a PARTY BOX had forgotten to put back inside. The Customer Service rep, A. Camarillo convinced my wife that this was her only option. According to her he was arrogant and condescending, which I've since verified by talking to him myself.

Is this the kind of company you want to entrust goods to, either as a company or a consumer? I think not - company materials clearly aren't secure or respected (this was sent as part of a regular weekly shipment) and who wants to send a care package to a loved one working away from home that will never get there?

December 31, 2007

Lost parcel shipment!

On July 27, 2007, the Golden, BC RCMP couriered 75 lbs of my property to Agassiz, BC (WayBill number 71096805496). There is not a depot in Agassiz, so it went to Chilliwack. Chilliwack GCX did not contact Agassiz to tell them that my property was available for pickup, so it went to the Calgary Unclaimed warehouse.

On December 12, 2007, I contacted Calgary Unclaimed and they located my property. The lady I talked to assigned a new WayBill number (73560062181), told me she would ship it to me in Vancouver, and took my phone number for pickup. She told me I would be able to pick it up at the Thorton Street depot on December 17.

On December 17, I phoned the depot. My property was unavailable for pickup. I phoned every subsequent day including today. I learned that there is a Christmas overflow depot at ph.604-629-2130. They did not have my property. I phoned Coquitlam at 604-522-1686. They couldn't help me. I phoned Station Street 604-683-8133, and 604-523-3692. I phoned a supervisor at 604-523-3603, but got an answering machine. I spent about $30.00 phoning Calgary at 403-260-0897, 403-263-1234, and 403-260-0848. I received an e-mail from Guy-Andrey Jean at [email protected]:

This item was sent to Customer on Dec 12,2007 w/b # 7356002181. Tks farooq > Guy-Andre Jean 12/7/07 3:03:31 PM >.
Nobody seems to know where my property is, and nobody can tell me how to resolve the issue. Calgary says they sent it, but Vancouver says they don't have it.