I recently travelled on the greyhound neon bus with my husband and baby. We boarded in Manhattan with three pieces; by the time we got to the US/ Canada border, there was only two pieces. We were told that the third piece was removed because it did not have a red tag. None of the other two pieces had a red tag. No of the other passengers who boarded in Manhattan got a red tag. We had arrived early and comfirmed with the representative who came with the bus that that was the correct bus and the driver took our luggage and placed it in the baggage compartment. There was no discussion of a red tag. The missing luggage contains our baby's clothes and food which we have now had to repurchase. I have been unable to get any meaningful information from Greyhound customer service. I have been referred to a number that goes to voicemail and another that rings without answer. I have filled out the missing baggage forms and heard nothing. The situation is very heartbreaking, especially when I think of my baby's favourite toy that he sleeps with and wonder if we will get it back. Why does this company still exist? How many other people will have to suffer at their hands? This is unfair.