I was suppose to catch a Greyhound from Greenville, TX 4521 Walton Ste 702, Greenville, TX on 6/27/11 at 12:05. I checked the website and call 1-800-231-2222 to confirm that the bus station was still there. I got two different addresses and the phone number (903) 455-5440 rang and rang for more than 10 times each time I call which was over 10 times, no answer. On 6/27/11 I drove to 4521 walton Ste 702 Greenvile, TX which was I caught the bus 9/2010 and address on the 1-800-231-2222 number. when I arrived a man at the station said bus station had moved to Chevron station. I asked what was the address, he stated over the bridge make a left. I stopped and asked three or four more business and no one knew where the station had moved to. I called 903-455-5440 again and again, no answer. I stopped at Enterprise Car Rental, don't know. I stopped at Exxon station, don't know. I stopped at another Chevron, lady said no Greyhound here. I told her the other guy at 4521 walton, said Greyhound moved to Chevron station. She said there is a Chevron going toward Dallas TX on the right hand side. At this time it is now 1:00 PM, the bus was suppose to leave at 12:05. When I found the station where Greyhound had moved to the bus had left and I miss my flight back to Seattle. I called the Airlines and told them what happen American Airlines would not honor a date change without me payi ng $1, 100.oo for a change fee and difference in ticket. I then check another airlines, Alaska and found a ticket for $553.70. I had to also had to take a taxi from Greyhound in Dallas to the DFW airport and had to pay $58.75 becuase my reserved SuperShuttle on 6/27/11 would not honor a change date. Total expense incurred due to Greyhound not update address location on website or at the 1-800-231-2222 number was $612.45. I sent an email to Greyhound to this effect and they said they are not liable for the cost incurred due to not update Greyhound address on website, at 1-800-231-2222 or no answer at station phone number (206) 455-5440.
I want Greyhound to reimburse me for the cost incurred because I could not get back to Dallas due to no forwarding address on either communication.
D. Bagsby
Seattle, WA 98133

I recently took a one way out of Dayton, Ohio to Chicago, Illinois.. It is normally a 5 hour drive;. My family waited for my "express bus" to show up to the terminal and became worried after waiting an hour past the scheduled arrival time!. First of all, the bus was extremely nasty with paper, used baby pamper and bloodied tissue on the floor". The seats were so nasty and dirty I could literally see the dirt on the seats.. Upon alertingt he driver as to the condition of the bus, I was told that the tissue paper and pamper would be removed but nothing else as he has a schedule to keep!. I have rode with Greyhound for a number of years and the condition that this bus was in sealed the deal for me!. I will no longer waste my money for less than professional service and would advise anyone else not to ride especially if you have a scheduled function to attend as Greyhound is not on time, unprofessional and solely out to make money no matter how unsatisfied the customer may be!

I bought a ticket from Pittsburgh PA to Wilmington DE. On the ticket, depart at 5:00 am and arrive at 11:50 am. Actually, departed at 7:20 am and arrived at 5:10 pm. Greyhound never follows its schedule?

For the minimum words of 100:

I bought a ticket from Pittsburgh PA to Wilmington DE. On the ticket, depart at 5:00 am and arrive at 11:50 am. Actually, departed at 7:20 am and arrived at 5:10 pm. Greyhound never follows its schedule?

It is the worst service in the world. Never take it and leave it alone.

The website allowed me to book my dad's ticket leaving PA to NM with him leaving from a location where there wasn't a station! Long story short --He had to get a ride to Pittsburgh (an hr away) after multiple phone calls and canceling the original ticket which was invalid and applying for a refund which will take 7-10 days and I had to purchase a NEW ticket! OH! and I was suppose to be happy that they were even issusing a refund since it was a non-refundable ticket. I said non-refundable from a non-existant station?!

I travelled by bus from PE on Tuesday afternoon at 17:00 to Jhb. The bus was scheduled to arrive in Jhb at 8:45. It only arrived in Jhb at around 11:00. I was supposed to go to work but could not as the bus was too late. To make things worse no one at Greyhound explained why we are late or appologize. When I talked to few people I know who uses Greyhound they tell me that Greyhound normally do not arrive on time and I should not use it if in hurry to arrive on time. I have never noticed before as I normally use it when not in a hurry to arrive on time. From now on I will only use Greyhound if not in a hurry. The real reason I will continue with them is that I am a vitality member.