Greyhound
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Category: Travel
Contact Information
Vancouver, British Columbia, Canada
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Greyhound Reviews
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Gabermister
September 10, 2010
Rude behavior of bus operator
My wife booked a ticket for her and my son from Pretoria to Harare where I am currently managing a project on behalve of a telecoms company. After seeing remarks about luxury busses we decided to go this route when they came to visit me, to give my son the experience of traveling in a luxury bus. The experience is anything but luxurious. She phone me and told me that she was allocated a seat right at the back of the bus close to where the engin was situated. The aircon did not work at the back of the bus. They were sweating and dehidrated from the heat generated by the engin after traveling a few hours. When she approached the driver and asked him if she could moved to the front of the bus were there was two vacant seats with luggage on, he told her that those seats was reserved for him and his luggage. His behaviour was rude and he told her it is not his fault that the aircon at the back of the bus was not working. A experience that should have been pleasant turned into a nightmare and we have undertaken never to make use or Greyhound servises again.
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Aby
August 1, 2010
Worthless service
My boyfriend and I live 8 hours apart and traveling expenses are high, especially in this economy. Neither of us have used Greyhound, or any bus for that matter, before. Since the tickets were cheap and it would come to where I'm at we chose to use it. We knew they weren't the best but we didn't know that it was this awful!
He had to wait over an hour for the bus to arrive at his station and the bus was overly packed. He has now missed his connecting bus halfway through the trip and has to wait 2 more hours for the next bus and will get here a little over 3 hours after what was planned.
I have been trying to contact the station (which is in Dallas, TX and where the headquarters are) and they WILL NOT answer. I have tried contacting corporate and customer service and they won't answer because it's not Monday-Friday business hours.
-Greyhound needs people who know about customer service and will answer the phones. I understand if they're busy and can't assist me now but at least put me on hold. (I say this because I have been working in hotels for 2 1/2 years and know how to handle situations like this.)
-They also need to be more prompt. I've read several reviews of their buses being late and people missing their connecting bus.
-A 24/7 customer service would be very beneficial because they run buses while the offices are closed and if there is an issue the customer has to then be inconvenienced and wait several days to speak to someone about the issue. The only other way to contact them is by sending a letter and who knows if they even read the letters they receive??
Luckily he only bought a one-way ticket and we will be buying a plane ticket for his return trip home. This is absolutely ridiculous. Wish we had known how awful it really was because then he could have had the luxury of driving his truck (*** the gas and at $2.50 a gallon is not a very cost efficient form of travel) OR we would have bought at plane ticket. By doing option two he would have been able to sleep in (bus was supposed to leave at 4:55am) and would only have a 2 hour plane ride rather than, at this rate, a 15 hour bus ride.
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candacevalenzuela
July 26, 2010
Racism and Poor Customer Service
A little over a week ago I took a bus trip from California to Texas for a family gathering. I typically prefer to fly, but when rates are a bit high I'm generally not above driving myself or taking public transportation. This may have been a mistake this time around.
I witnessed what I can only describe as a racially charged incident between the hispanic driver, an Hispanic security guard, and an African American passenger. I'd ridden on the bus with the black man and his two young daughters from Claremont to Phoenix with no incident.
At around 3 AM following our wonderfully timed layover, we reboarded. Shortly thereafter a Hispanic security guard approached him and asked him if his bag was placed above him. The man calmly said yes, and the security guard took his bag without explanation. When the passenger asked for the reasoning behind
the removal of his bag, he was told to sit down because he was "being rude." The security guard was gruff. I realize that you have the legal right to search our stuff when we board, but he treated this man poorly and scared his 3 and 5 year old girls. Then the security guard walks off the bus and the Hispanic bus driver gets on and proceeds to start verbally accosting the man, and then accuses him of being both drunk and rude. The man replies that his mother died from alcohol abuse, and even if she hadn't, he wouldn't be drinking around his two young daughters. The bus driver continues to argue with him and call him rude, and then steps off the bus. The security guard gets back on and calls the cops on his cell phone.
The passenger's 3 year old starts to weep and the 5 year old holds her closely to comfort her. After talking to the man briefly (I mentioned that by purchasing a ticket, we give them the right to search our stuff, even unfairly, and that If felt they were trying to provoke him him), and I could attest personally that the man did not smell like alcohol. He finally leaves the bus to avoid getting arrested before his children. I met him at the next stop in El Paso (my bus arrived late on top of all of that) as he was permitted to board another bus.
There was nothing found in the search and the police had no reason to arrest him.
I was so upset by the incident that I did not use my return ticket. My family flew me back from Texas at the last minute so that I wouldn't have to endure another exhausting trip in which customers are treated as inconveniences at best. My family often frequents this route to visit me, and this is not the first time an incident like this has occurred. My mother nearly got kicked off of the bus for trying defend a lady of Indian descent and her children from similar harassment.
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DENEE_B
July 18, 2010
horrible customer service
THE WORST CUSTOME SERVICE EXPERIENCE EVER!!!
IT WILL TAKE TOO LONG TO TELL THE STORY IN DETAIL SO I'LL CUT IT SHORT THE BEST I CAN. FROM N.C. TO C.A.
1. ORDERED THE TICKETS ONLINE AND PAYED THE EXTRA FEE TO BE MAILED TO ME (I LIVE IN A RURAL AREA). MY HUSBAND'S TICKETS SHOWED UP, BUT MINE DID NOT. I CALL THE CUSTOMER SERVICE AND THEY SAID MINE DID NOT ARRIVE BECAUSE I GAVE THEM THE WRONG ADDRESS...REALLY? I TOLD THEM I KNOW WHERE I LIVE AND MY HUSBANDS TICKETS ARRIVE HOW COULD I GIVEN THEM THE WRONG ADDRESS TO WHERE I KNOW I LIVE. THEY REFUSE TO RESEND THEM AND TOLD ME THAT I HAD TO PICK THEM UP (WILL CALL) AT THE STATION. SO SOMETHING TOLD ME TO GO AHEAD AND TRAVEL THE 30MINS TO THE STATION TO JUST HAVE THEM PRINT MY TICKETS OUT EARLY SO I WONT HAVE TO BE BOTHERED LATER. I GET TO THE GAS STATION/STATION AND ASK THE YOUNG LADY TO PRINT MY TICKET FOR ME. AS SHE IS MAKING AN ATTEMPT TO PRINT THE TICKET..THE SYSTEM GOES DOWN. SHE ASKED ME TO JUST COMEBACK AT ANOTHER TIME AND SHE'D HAVE IT PRINTED AND WAITING FOR ME. I TOLD HER NO, I'LL WAIT FOR HER TO GET IT FIXED AND THAT I'M NOT COMFORTABLE WITH HER WAY OF HANDLING THIS, ALSO I'M NOT DRIVING BACK AND FORTH TO DEAL WITH THIS. SO FINALLY AFTER 2 & 1/2 HRS. SHE GOT THE SYSTEM TO WORK AND THE SYSTEM REFUSE TO PRINT MY TICKET BECAUSE IT SHOWED THAT IT WAS ALREADY PRINTED. SHE CALLED HER HELPDESK AND THEY TOLD HER THERE WAS NOTHING SHE COULD DO. SO SHE ENDED UP WRITING OUT SOME OLD SCHOOL TICKETS...I WAS OK WITH THAT AS LONG AS I COULD GET ON THE BUS.
2. ON THE WAY BACK FROM CA TO NC WAS THE WORST OF THE TRIP. WE MANAGED TO GET ON A BUS THAT BROKE DOWN 15 MINS. FROM THE STATION. I DIDN'T COMPLAIN BECAUSE THE DRIVER MANAGED TO GET IT BACK TO THE STATION. THE ISSUE BEGAN WHEN THEY HAD TO GET A BUS AND THATS WHEN I KNEW THAT WE WERE GONNA BE OFF SCHEDULE. AN HOUR LATER WE GET A BUS AND WE WERE ON OUR WAY. AND THEN THE UNBELIEVABLE HAPPENS...THAT BUS BREAKS DOWN TOO.
SO NOW WE ARE ON THE SIDE OF THE HWY FOR A TOTAL OF 5 HOURS ON A HOT AUGUST DAY. NO A/C., NO WATER, NO NOTHING. SO AFTER THE 5 HOURS ON THE SIDE OF THE ROAD, ANOTHER BUS SHOWS UP. THE DRIVER ASKED IF THERE WERE ANY MEN WILLING TO HELP UNLOAD THIS BUS AND RELOAD THE NEW BUS. MY HUSBAND AND A FEW OTHER MEN VOLUNTEERED, BUT WHAT WAS CRAZY IS THAT ONE OF THE BUS DRIVERS DID NOT HELP.
SO ANYWAY, FINALLY WE ARE ON ARE WAY, WITH NO HOPES OF ARRIVING HOME ON TIME. THE NEW BUS DRIVER DROPS THE PREVIOUS BUS DRIVER OFF AND NOW WE ARE ON OUR WAY AGAIN. SO NOW WE ARE THINKING THAT THE WORST IS OVER...NOPE.
THE NEW BUS DRIVER DOESN'T KNOW THE ROUTE. FOR REAL? IF YOU WERE LOOKING AT US FROM A MAP IT WOULD HAVE BEEN UP AND DOWN AND THEN SIDE TO SIDE. THERE WAS ONE GENTLEMAN WHO SAW HE WAS NEAR HIS DESTINATION AND HAD THE DRIVER DROP HIM OFF ON A CORNER. ANOTHER WOMAN WAS THE NEXT CITY OVER (A 10 MIN DRIVE). WE TOLD THE DRIVER THAT WE NOTICED HE DIDN'T KNOW WHERE HE WAS GOING BUT HE JUST IGNORED US AND TOOK THAT YOUNG LADY 2 HRS. OUT OF THE WAY. SO FINALLY I SAW MY TOWN COMING UP, BUT HE ANNOUCED THAT HE WAS GOING TO SOME OTHER TOWN. I GOT UP AND SAID SAID POLITELY THAT OUR TWN WAS NEXT AND THAT HE WAS GOING THE WRONG WAY. HE LITTERALY CUSSED ME OUT AND TOLD ME TO SIT DOWN. I HAD TO STOP MY HUSBAND FROM GOING OFF ON HIM. BUT 10 MINS LATER THE DRIVER PAGED ME TO THE FRONT OF THE BUS ASKING IF I COULD HELP HIM WITH THE DRIVING DIRECTIONS. IF I DIDN'T WANT TO JUST GET OFF OF THAT BUS I WOULD HAVE TOLD HIM TO "F" OFF. SO ANYWAY SINCE MY HUSBAND AND I WERE THE ONLY ONES GETTING OFF AT THAT TOWN, I HAD HIM DROP US OFF AT THE NEAREST STORE AND WE FOUND OUR WAY HOME AT 4:00AM. (SUPPOSE TO HAD GOTTEN HOME AT 7:10PM)
3. LAST BUT NOT LEAST. I PUT IN MY CALL TO CUSTOMER SERVICE TO TELL THEM ABOUT THIS EXPERIENCE. 2 BROKEN DOWN BUSES. NO FOOD FOR 24 HOURS. MY HUSBAND UNLOADING AND RELOADING THEIR BUSES. BUS DRIVER CUSSIN ME OUT AND DRIVING US ALL OVER THE STATE LOST. THEY TOLD ME THAT THEY COULD ONLY COMPENSATE ME AND MY HUSBAND WITH A $25.00 VOUCHER FOR THE TIME WE LOST.
THIS COMPANY IS HORRIBLE AND THEY DON'T GIVE A DAMN ABOUT THE PEOPLE WHO MAKE THEM THIER MONEY BECAUSE THEY HAVE NO COMPETION. MY STORY IS JUST THE WORST PART OF MY TRIP, I DID NOT MENTION THE RUDE AND UNHELPFUL EMPLOYEES THAT I MET ALONG THE WAY. ALTHOUGH WE COMPLAIN...WHAT IS GONNA BE DONE ABOUT THESE PEOPLE? WE ALL DESERVE BETTER.
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Hurley114433
June 23, 2010
Late, late, late and no gas or driver
I was coming home for Christmas, from school in Maine, to South Station, Boston. Usually I take the Concord bus down, but I was a bit strapped for cash and the scheduled Greyhound bus would put me into Boston with enough time to get ready to go out to dinner with my boyfriend.
At first, it was no problem. We got onto the bus, left a little late (five minutes maybe) and headed off. However, as soon as we made the first stop I knew it was going to be bad. Every stop he made, the bus driver got off and went to the bathroom/got something to eat or drink and tried to yell at riders who got up to stretch their legs. We made it to Portland at around 5:30. A HALF HOUR before we were supposed to get to Boston. We had a two hour ride ahead of us and the driver just got up and left. there was a second bus next to us and some of their passengers were transferred onto our bus. Apparently another bus broke down and they had to drive one down from Bangor to get to Portland. The bus driver came back on and said "We'll be leaving in a few minutes folks, hang in tight."
So we did. For five minutes, then ten, then twenty until we noticed our driver getting on the bus next to us and DRIVING OFF. I was irate. The passenger next to me immediately got up and, with a couple others, went to complain. The terminal didn't even know the bus driver had left.
We got a second bus driver, who got on, started the bus and then swore. He got off, came back a few minutes later and informed us that the first driver didn't put any gas in the tank. We had less than a 1/4 tank of gas to get two hours to Boston. So he pretty much said "fuck it" and started driving.
At this point, practically everyone on the bus is on the phone with Greyhound. Ten people, all of whom I knew from school, were going to miss their connecting flight to New York and Florida, respectively. They had made the plans so there would be an hour in between getting to Logan (from a S. Station transfer) and making it in time. One girl missed the last bus of the night to Springfield, I had to call and cancel reservations at a hard-to-get-reservations-place and the passenger next to me was missing his bus to New Jersey, which was taking him to his daughter's birthday.
The driver stopped in New Hampshire twice in order to get some gas. No gas station would take Greyhound's account and we were literally on fumes when we pulled into South Station, 2 1/2 hours late.
I was one of the lucky ones: I only missed dinner. The others had to try to get connecting flights and buses to where they needed to be. We all (and I mean, ALL) exchanged e-mails so we could keep each other updated on our claims with Greyhound.
I contacted Greyhound several times, by e-mail, phone and AT South Station. At least four times each. Each time, I was referred to someone else, they would take care of it, we'll get right back to you, blah blah blah all those excuses.
No one got their money back, no one got their money back from their missed flights or buses. Greyhound still won't even acknowledge the situation because "we can't assure you that you will be on time."
I can understand ten minutes, even twenty minutes. But I can't understand 2 1/2 hours late. I was honestly at the point that my godfather was going to pick me up in New Hampshire. I would've gotten home faster that way!
Needless to say, I will never, ever use Greyhound again. I happily went back to Concord and happily made it back to school (thank god I didn't buy a return ticket from Greyhound) on time. I even told them of the situation and they were appalled. Never, ever use Greyhound. Their customer service is atrocious and they won't take responsibility for anything!! Worst experience ever!!
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Okinava
May 19, 2010
Stay far away from them
I purchased two one way, 21 day advance purchase e-tickets on Greyhound Buslines from Minneapolis to Nashville, TN back on December 30, 2009 for travel on January 24, 2010 (and also my return trip back to Minneapolis) since my daughter will be there for 6 months). I won’t know what specific day we are traveling until about 2 weeks ahead of time, and I saw that the fares are much lower if you buy at least 21 days ahead of time as opposed to a walk-up fare, 7 day advance or 14 day advance purchase. I studiously read the fine print on the Greyhound website before purchasing, which stated that you can take a later bus than the time listed on the ticket as long as you pay a $15 exchange fee per ticket. Just in case, I placed an email (the day before I purchased the tickets) to their customer support team. She (Linda H.) told me that was the case, that I could take a later bus with a $15 per ticket charge. But….now when I emailed them them this week (the very same lady who told me I could leave after the departure date on the tickets with only a $15 per ticket penalty) now tells me that the tickets MUST be used by January 24, because they are e-tickets (they are saying these cannot be changed) but will call tickets can. I tried to get them to change the tickets to will call, but they refuse to do so. I was told in an email “we apologize for the inconvenience”. An inconvenience? $250 worth of tickets that I can’t use based on a technicality, when a representative from Greyhound specifically told me in an email that this was fine to do? After going back and forth with many emails, going nowhere, they are now telling me to call customer service. Any ideas on how this can be resolved satisfactorily and how I should persuade customer service that this is just wrong???
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Aflenok
May 13, 2010
Experienced a terrible frustration
The frustration I experienced on my recent bus trip North from home has prompted me to post this everywhere possible. Greyhound id actually not cheaper than flying in MANY Cases and the treatment I witnessed and experienced is inhumane. People are nicer to their dogs than Greyhound staff are with their customers. In 12 hours i did not meet one decent, nice or helpful staff. Instead i witnessed staff lying, yelling and aggravating clients repeatedly. The buses are filthy, broken and awful.
I will continue to titter, post etc as long as I have energy after a night of no sleep I have very little here today. I never plan to take greyhound again after my experiences on trip referenced above. I will also make sure none of my family does either. The issues are too numerous for this box and a more formal letter will follow. Nearly every single staff I encountered was rude and unhelpful if not argumentative. The very best of my encounters was still delivered with an attitude. People smoked on the bus and nothing was done. The bus was FILTHY with broken lights and seats. The luggage racks were broken and squeaked so loud not even my ipod would drown it out. Connections were missed due to lateness with no attempt to help current ticket holders over those with a later ticket. In fact we had to fight to climb around under bus to find luggage. I paid 30$ to "ship" a third bad and there were no efforts by staff to retrieve the shipped items that i was told to not handle.
I have to return to work now but will follow up here to state and restate my concerns in every form possible.
I recognize that as passengers in your large system we have very little power, but this was both more expensive and much less convenient or satisfying than flying. Every passenger I encountered had a similar horror story, like the young navy men whose bus was 2 hours delayed and the terminal closed anyway leaving them out in the cold for two hours ( FREEZING temps) in fort Eustise/Newport News. Or the several passengers i saw being YELLED at by their staff.
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sherine
April 12, 2010
Crazy , unsafe driver
I just arrived finally home sfeyest. night. We took the greyhound from Las vegas to Los Angeles . The bus number 6928, driver thomas c is a unsafe driver at all.
The driver since he jumped on the bus, he was on the cellphone without bluetooth, driving with one hand and can't control at all the bus, we found that the bus is swing and some of the passenger dropped their drink of them .. it was a mess, we asked him nicely to stop talking on his cellphone, imagine the answer that we are not competent to drive a bus. I called the safe drive from the bus, but nothing happened, i emailed the company, nothing happened. We stopped in Brastow for break and i think to breath some oxygen .. oh my god it was a horrible trip. The drivre give us 15m and after we went back to th bus, we never find him, he show up after 30m saying to someone that he was charging his cellphone. Back again on the road, he drove in gustwind 70, taking left lane and i have no idea how we arrived safe.
Hate it and i will still submit another official complain, because it was not only our safety, we had a panic attach from him.
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Jack
April 8, 2010
Bad service
I recently took a trip from Chicago, IL to Detroit, MI during the weekend of 4/2-4/4 with Greyhound and had the worst experience. I am filing a complaint because the utter lack of customer service on all phases of your company including the stations, website, and event the destination station I ended up at.
My original ticket stated to pick up tickets at will call at the CTA station in Chicago at Cumberland Ave, but the ticket office was closed. Also, the bus was not even leaving from the station and was supposedly leaving from another station downtown Chicago which was not stated anywhere on my emailed receipt. I even checked the website to make sure the address of the station was correct.
I called your customer service line, but it was only available from 7am-7pm; my bus was supposed to leave at 7am that morning and I could not get in touch with anyone to assist me until it was too late. I spoke with a customer service representative Powell ID# 4144 and his attitude did not help my situation. He repeatedly did not allow me to speak with a supervisor and did not alleviate my concerns. Working in customer service for the past 10 years, I have not seen this type of service in so many facets of a company.
I had to drive out of my way to the downtown Chicago station to make the next bus that left at 10am, but when I finally reached the station, I was not allowed to change my ticket. Instead the ticket agent only let me take the 11:45 bus which also changed my return trip for no reason whatsoever. I ended up in Detroit 4 hours past my original plan which was an inconvenience. On top of that, my return trip was changed to depart from Toledo, OH instead of Detroit and caused a problem for me to drive 45 minutes out of my way to just go home.
Overall this was the worst experience traveling on a bus and will not recommend Greyhound to anyone. I expected more and will not only submit this to the BBB, but all of my local news and media outlets to make sure no one will go through this process again.
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MarC92
January 5, 2010
Always late
I paid for a ticket from phoenix az to mcminnville oregon, the bus was about 5-10 mins late starting from los angeles to sacremento, so i had to take another bus, they said would be straight to mcminnville but when we got to salem oregon, i was informed that there was not a bus going to mcminnville until 5pm the next day, i was traveling because my mother just passed away and sitting at a grayhound station for hours, was not what i paid for my uncle drove a couple of hours to pick my up, they refused to reimburse me the money i paid to go to mcminnville.
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