They made me book two tickets to Johannesburg from CApe-Town and i havent still recieved a single valid ticket yet i paid for two. one costing me R360 and the 2nd R450. I am trying to contact the person i dealt with unfortunatley i can not get through to the Lady named Faith. Please beware of thsi scam.!!!

It is hard to imagine any company worse in all respects than Greyhound. In addition to being incompetent in all respects, they are are racists (black against white)

When I was eighteen, I was going to school in Chicago. I didn't have a car, so when it came time to go home over Christmas, my parents sent me tickets for Greyhound to get back home to Dayton Ohio. I was slightly nervous with it being my first time traveling alone. My day from hell has a number of chapters, spanning a number of locations. It started easily enough when I arrived over an hour early at the bus station. I just wanted to get myself situated, and make sure I was in the right place. Went and checked in with an agent, and she wrote the number of my "gate" on the back of pamphlet so that I would end up in the right place.

I was the first person at my "gate" (really just one of several doors leading to the outside) and sat down to wait in line. As the hour progressed, more and more people lined up behind me, and the lines at the gates on either side of me increased as well.

They started to announce the arrivals of the buses, and imagine my surprise when I hear that the bus I need is not leaving from MY gate, but the one to the right of me! I went immediately to an agent who was directing traffic, and showed him the fact the other agent had written down the wrong gate. He merely told me to get to the back of the line. I went to another agent, who allowed me to get to a proper place in the line, since I had been there before ANYONE else.

Because it was the holidays and Greyhound doesn't really "reserve" enough places on their buses, they'd had to call in buses from other companies to help carry their load. I ended up on one of the rentals, and settled in for the trip to Indianapolis, where I was supposed to switch buses.

In Indianapolis, everything literally fell apart. Greyhound was so overbooked, we were told flat out that there was not even close to enough room on the bus that we were supposed to be switching to. As my busload had come inside to check back in (like you're SUPPOSED to) and waiting in line again, other customers who were just arriving outside began making a mad dash to the bus that was ALREADY almost full. All we could do was WATCH.

I was talking with a ticket agent, who assured me she would find me a place on that bus, because hardly any of the lines were literally going through Dayton. As she's talking to me...the bus pulls away. At that point we were informed that we had two options -

1.Wait five hours in Indianapolis for another bus.

2.Take another bus immediately to Cincinnati, where we we could switch once more.

Cincinnati is only about an hour from Dayton, so I decided to take my chances with getting a bus out of there, rather than sit in Indianapolis for several hours. Everything was happening so fast - the bus for Cincinnati turned out to be the very rental bus we had all just gotten off of. So a large group of us are walking back outside to get BACK on the bus we'd gotten off of, and one of the workers begins throwing an ABSOLUTE fit, yelling and cursing at people, treating them like cattle, screaming at them to get on the bus.

Everything had happened so fast that I hadn't even got a chance to call my parents, and tell them what in the world was going on. I didn't have a cell-phone, so I had no way of letting them know where I was going, or when I would actually be home. They told me later on they had been in a near panic when I hadn't shown up when I was supposed to. They called Greyhound, but once again, Greyhound doesn't do "reservations", so they had literally no idea what bus I was on, or where in creation I was!

When we got to Cincinnati nobody could tell me anything. I went to the "gate" I was told to wait at, and proceeded to sit on the floor alone for 45 minutes, wondering if a bus for Dayton was even coming. When the bus DID arrive, I went out to meet the driver, and showed him my ticket. As I was trying to explain why it didn't match his route, he literally begins YELLING at me. "Just get on the bus! Just get on the bus!"

It might sound stupid, but just going back over it makes me want to cry. I could not BELIEVE the way people had acted that day. You know, I can understand being overbooked for the holidays. I can excuse the fact that I had to ride on a rental bus, and that passengers had to shout out directions to get to the Greyhound Station in Cincinnati because the driver didn't know where it was. What I CANNOT accept is the rude, unbelievable treatment we the customers were subjected to, because THEY Had overbooked. I'll never forget it. And to anyone thinking about taking Greyhound... seriously, think again.

Ok well lets start of saying that greyhound is not helpful with what they do they lose your personal items such as luggage and then give you the run around to get it back... well i came from tampa fl back to texas where i live from the holidays get to my destination and my bags were no where to be found and then i went inside of the station and the agent with vtc valley transit couch says to me its not my problem drive back to houston and gave me a form which he was suppose to file and didn't so know i have no clothes no laptop and i have to drive a whole hour to Houston to try to get something done i am frustrated pissed off and more than all disgusted of the whole situation...

I left Phoenix, AZ Friday, April 6 2007. Arriving at Flagstaff at 3AM, the bus cleaners helped themselves to over $300 from my wallet, which had fallen onto my seat when disembarking in order for the bus to be "serviced". When I protested to staff and driver, police were summoned and told "I was drunk". First, I do not drink. I am a diabetic, and was simply extremely agitated at the indifference of the Greyhound employees at the theft of my money. Second, I was not even allowed to remain in the terminal, and escorted by said police to a $75 motel room that I used for about 5 hours until I would be allowed on the next bus out. (By the way, "public drunkenness" is an arrestable offense in Flagstaff, yet, it seem mighty curious that I wasn't arrested... perhaps the cop gets a kick-back from the motel!).

Much later that day (almost midnight on the 7th), was I "bumped" from an overbooked bus in Amarillo, TX by an extremely abusive and foul-mouthed driver, along with 2 other passengers who were heading to my destination as well (Albany, NY). At this time, the foul-mouthed and abusive baggage handlers refused to remove our luggage, which all 3 of us had actually seen being loaded, and "assured" us that it would be "waiting for us at our destination" (The exact same answer we got the next 7 times we inquired about our bags along the way!). Police were called again, this time by us, and told us that they could do nothing. We waited in an utterly filthy terminal for over 6 hours for a replacement bus. On arrival in Tulsa OK, their filthy terminal's food court was closed and the food vending machines were broken. Since it was Easter Sunday, we were told by employees that absolutely nothing was open anywhere around the terminal to purchase food. Finally (near starvation), when leaving for St. Louis, MO after yet another 6 hour "layover" (bus was over 2 hours late), we passed THREE open food stores within 2 blocks of the terminal! I could go on about the next 4 or 5 stops, but you already have the picture.

Our printed "itineraries" were absolute fiction. Connections were missed, every terminal we stopped at with the exception of Pittsburgh PA was WAY beyond filthy, and all drivers save 2 were at BEST rude. Ticket agents lying, telephones not answered, drivers swearing and abusive, equipment and terminals disgusting and/or breaking down, and an average "layover" time anywhere between 3 to 6 hours at each of the next 7 stops until finally getting to Albany, almost 84 hours after leaving Phoenix on our "joyride".

Upon arrival at Albany, STILL no luggage for the 3 of us, even though by this time it had had 24 hours to arrive AHEAD of us! The customer "service" agent in Albany, NY laconically informed us that: "they usually show up after a few days." Now, over 48 hours after our arrival, still with no luggage, the answer from customer "service" is "Well, I guess you better come in and file a claim". This can be and was done online, whereby you are informed after entering your information that: "You will be notified within 7-14 days"! You get the same disclaimer anywhere ELSE you file information on their website, and there is NO customer "service" page anywhere on that site (nor do they even list a customer "service" telephone number.

I have been a loyal and frequent Greyhound customer for over 40 years, but I can guarantee you that I will NEVER patronize that company again! If I sound a little "agitated", I can assure you that it is because I've been wearing the same clothes for 7 days in a row now; and cannot even afford to replace any, since Greyhound was responsible for "relieving" me of over $375 back in Flagstaff. What I CAN afford however, is to contact the Public Service Commission, the Interstate Commerce Commission and the U.S. Department of Transportation. Greyhound has not only broken customer trust; but along this "trip from hell", I made careful note of at least 20 violations of national transportation law and regulations. "Go Greyhound" apparently means "Go F*ck Yourself"!!!