Ms. Rose,

I have been dealing with Ingrid Ernst from the Grupo Mayan since the early part of last year. It has not led to anything yet. I have engaged Mr. Stephen Boyd, the escrow/lawyer to achieve a compromise, but to no avail. It is complete and utter RUBBISH to say that now I should approach the Administration of the Grupo Mayan. I have not been doing anything else for the last three years bar one month!!! And it has not been successful. The Grupo Mayan are clearly stalling, dragging their feet, and unwilling to pay back the money under this pretext or another. THAT IS WHY WE ARE NOW ON THE INTERNET. SO IF YOU WISH TO PAY BACK THE MONEY, SIMPLY DO SO, MS. ROSE AND LET OUR READERS SEE THAT FINALLY THE GRUPO MAYAN HAVE PUT THEIR MONEY WHERE THEIR MOUTH IS.

The signing of the settlement comes after the receipt of the money. And this is a promise which was made by me so many times on the internet and in those dozens of emails which have been toing and froing between us from last year to date.

With all the good will in the world nothing has been achieved so far. Now is the time to act and show that you are serious and no longer interested to renege anymore. It is "as simple as pie".

Sincerely,

Vera V Christopher

Just a slight correction to my post, the sum owed is in £ (pounds) and it was meant to be written in US dollars only.

While I am online I would just like to add to my complaint online that the Grupo Mayan have persistently chosen not to email me direct and deal with this matter by paying what was agreed.

The telephone call that Ms. Rose refers to in her letter to me of three days ago via "The Readers" of the Complaints Board. Com was to propose that the G.M. pay only half of what is owed, then received the "settlement" from me and then pay the rest owed. But no one in his right mind signs a settlement when the matter has not been settled! This is a "barrel over which they will not put me over". The time has passed for me to be "put over a barrel", as they say in the U.K. thereby weakening my side of the bargain completely and leaving me exposed to be left with only half of my money returned.

I hope that the readers see my point and that they also see that the G.M. are deliberately seeking out "difficulties" to stall again and delay payment.

I have repeatedly said that this matter is a very simple one. The best way for the G.M. to proceed is to put their money where their mouth is, to pay into my bank account and duly received the settlement signed, sealed and delivered! By doing this they will make everyone sigh a huge sigh of relief, which we all deserve by now!!!

I HOPE THAT THE READERS SEE THE FOLLY IN DELAYING TO PAY AND THAT BY NOT KEEPING THEIR WORD THE G.M. ARE SHOWING THEMSELVES TO BE UNRELIABLE AND MANIPULATIVE.

Thank you for your time and understanding.

Vera V Christopher

I would like to respond to the Grupo Mayan Timeshare company.

Dear Ms. Rose,

As you know when you read the "Pissed Consumer" website as well as this one the only way that the Grupo Mayan can "help" me and help themselves is to come up with the goods, i.e. to put their money where their mouth is...in the my bank account in full, all the money owed to the last penny, and then your much valued contract to never expose the Mayan again can be signed by me and returned to you by email and by post, registered post, as requested. There is no need to become paranoid about exposure of your company, Ms. Rose. Since it has an official rating which is the lowest possible by the BBB there is nothing much to lose now! YOUR ONLY HOPE IS TO PAY UP AND DO SOMETHING CONSTRUCTIVE FOR A CHANGE WHICH WILL GIVE YOUR COMPANY SOME CREDIBILITY AGAIN. AS IT IS IT IS NOT REALLY REPUTABLE FOR THE RIGHT REASONS FOR MANY HOLIDAY MAKERS FROM THE U.S. AND ELSEWHERE.

Your comments were mostly ridiculous again...your manager is not doing the company many favours by getting you to write all that cow dung in public. It would be more profitable for you as a company to pay what you owe as indicated by yourselves the sum of $4, 075 in full and then to receive the contract from me which you have sent indicating that I shall not expose the truth about the company online or by any other means ever again. That is that. You are dragging out this matter believing that I shall somehow fade into the "aurora", or simply become exhausted from the hassle of pursuing what is rightfully mine, i.e. the money which the company took from me by misrepresentation, not to mention spiking the coffee enough to render your guest to the Mayan Palace indifferent and easy going, an easy prey for timeshare "vultures" to devour on the spot without great effort.

Well, the cheating game is over and I am not going to fall into that snare again. Your phone call of last Saturday, a week end day, by the way, when you should be having a good time with your family, is spent on giving me a ready written speech from your manager or whoever, instead of paying up what is owed and getting your signed contract sooner rather than later. It does not make sense to me at all. Last Saturday you used the Mayan tactic of speaking at me rather than to me. It is not appreciated, as I need to receive the money owed in full in order to send your agreement back to you signed by email and by post. This is the only way that the Mayan will get it. You have to pay me my money in full. You have my bank details and then your boss will not have to be paranoid about the company's reputation online. With the BBB assessing the Grupo Mayan as the lowest of companies here lies your problem - credibility. This you need to build up before demanding that people sign contracts with you before you have given them back their money. How can they sign settlements when there hasn't been one yet!!!???? It does not make sense at all.

Please may I have Mr Moran, the owner of the company's email direct or telephone number to speak with him regarding this issue. I am sure that he has more sense than the manager you are working for...this matter cannot be resolved without full and final payment in full on the part of the Grupo Mayan. Then and only then, when the money is in my bank can we proceed to "settle" by signing the "settlement!!! This is only logical. Do not try to put the cart before the horse!!! It is not meant to be that way!!

I am not libelling on line, I am simply writing the Truth for our readers and for you. You are aware of it but they are still to see how this story will end. Please do yourselves a favour and pay up what is owed. Then the matter can be resolved quickly and easily.

Thank you for your attention. Please do not forget to tell Mr. Moran that I would like to contact him.

Sincerely

Vera V Christpher

I have every intention to settle with the Grupo Mayan. It should be clear as a bell that that is so as I have reneged on nothing. They reneged on our agreement last Christmas, a sensitive time for someone living in England. For us Christmas is a special time and we all like to spend this time in peace and with a feeling of well being. After having been let down by them last Christmas just before the festivities began was very unnerving and sad. It is a season of goodwill. And I was left high and dry having gone to the trouble of getting an escrow agent, lawyer, and paid him, to get my money back from the Grupo Mayan. It is up to the Grupo Mayan to PROVE THEIR SINCERITY AND SERIOUSNESS NOW.

I have written them these words and they have said that they are "transparent" and would not "play games". Their email used these very words. Therefore I expect them to do as agreed i.e. to pay the money owed in full with the escrow agent's fee and then without fail, as written on the internet and as promised by me I shall withdraw all posts written regarding this issue without fail. I have given my word publicaly and in private to the Grupo Mayan. I cannot do more. They have to prove that they are serious about their wish to settle properly. Falure to obliterate my comments from the internet defies logic when and as soon as I am notified by my bank that the money i.e £4, 075 has been paid in full. I hope that whoever has any common sense reading this post will understand that I am genuine and have been since 2008. I have made many efforts to "bend over backwards", as they say in the UK to show good will and to facilitate the return of the money owed to me by the Grupo Mayan. I have already obliterated all the previous statements and where did it lead? To being disappointed totally and left high and dry by them just before Christmas! No refund of money paid to them for cancelled contract after so much effort on my part. I cannot go through that again. It would be ludicrous. This time they have to prove that they are truly serious and want to settle the matter once and for all by "coming up with the goods!" and not trying to stall and renege on their promises! There will be no problem in signing any contract to declare that NO MORE statements against them will not be made in public. That goes without saying and is a foregone conclusion!!!

THANK YOU FOR YOUR SUPPORT AND TIME TO READ THESE POSTS.

I AM RESPONDING TO MS. ROSE FROM THE GUPO MAYAN.

DEAR MS. ROSE,

YOUR LETTER DOES NOT SADLY LIVE UP TO YOUR NAME, "SMELLING LIKE A ROSE". IT IS FULL OF BLATANT UNTRUTHS TO BE POLITE AND DISTORTIONS OF IT BY THE LEGION.

YOU HAVE STATED THAT YOUR COMPANY HAS TRIED IN "GOOD FAITH" TO RESOLVE MY ISSUE ON SEVERAL OCCASIONS. WELL, I AM SURPRISED THAT YOU HAVE NOT RESOLVED IT, AS YOU SAY, BECAUSE IT COULD NOT BE A SIMPLER MATTER. I HAVE REMOVED ALL THE COMMENTS THAT YOU REQUIRED TO BE REMOVED FROM THE VARIOUS WEBSITES AND YOU STILL HAVE NOT REPAID ME THE MONEY OWED. INSTEAD YOU SENT ANOTHER CONTRACT TO BE SIGN TO PROMISE THAT I SHALL NEVER EXPOSE THE GRUPO MAYAN AGAIN IN ANY SHAPE OR FORM. IS NOT THAT THE CASE, MS. ROSE? WOULD YOU LIKE ME TO SHOW OUR READERS THE COPIES OF THE CONTRACT SENT BY YOU ASKING FOR THIS TO BE DONE BY ME? OR WILL YOUR COMPANY SHOW IT TO OUR READERS IN FULL, THE TWO OF THEM, FOR ALL TO SEE?

I HAVE REMOVED ALL THE COMMENTS AND STILL NO MONEY. INSTEAD YOU REQUIRE OF ME TO SIGN SOMETHING LIKE THE CONTRACTS SENT TO PROMISE THAT NO COMMENT WILL EVER APPEAR ANYWHERE AGAINST THE GRUPO MAYAN. YOU GIVE NO ASSURANCE THAT YOUR SIDE OF THE BARGAIN WILL BE KEPT AT ALL. SO WHAT DID I HAVE TO DO IN THIS INSTANCE? I HAD TO SEEK ADVICE. I WAS HAPPY TO SIGN PROVIDED THAT I HAD AN ASSURANCE THAT THE MONEY WOULD BE FORTHCOMING. BUT THERE WAS NO ASSURANCE. SO THE ESCROW HAD TO BE FOUND, A REPUTABLE LAWYER IN THE U.K. BY NAME OF MR. STEPHEN BOYD. HIS FEE WAS PAID OF SOME THREE HUNDRED AND FIFTY POUNDS (FOUR HUNDRED AND TWENTY OR SO DOLLARS). AND HE DEALT WITH THE GRUPO MAYAN AND HE COULD NOT GET THEM TO RETURN THE MONEY EITHER. SO THAT IS TWO OF US. WE BOTH TRIED AND WHERE IS ALL THIS GOOD WILL THAT YOU MENTION?

I HAD THE GOOD WILL AND CONSIDERATION TO REMOVE ALL THE COMMENTS AS YOU REQUIRED BUT ON YOUR SIDE THE GRUPO MAYAN DID NOTHING, JUST INSIST ON THE CONTRACT TO NEVER SAY ANYTHING AGAIN AGAINST THEM TO BE SENT BACK TO THEM ASAP. BUT WHERE WAS THE ASSURANCE FOR THIS MONEY TO BE SENT TO ME? NOWHERE AND YOU THOUGHT THAT I WOULD JUST SIGN LIKE I DID IN MEXICO ALL DOPED UP|!!! WELL, I AM NOT DOPED UP NOW, I AM FINE AND MY MIND IS WORKING AND I WAS WONDERING WHEN THE "GOOD WILL " BE FORTHCOMING FROM YOU OR YOUR COMPANY. BUT IT HAS NOT BEEN FORTHCOMING UNFORTUNATELY. I HAVE BEEN WAITING FOR NEARLY THREE YEARS!!!

YOU KNOW BETTER THAN I DO THAT THIS CONTRACT YOU SENT GETTING ME TO PROMISE TO NEVER SAY ANOTHER THING AGAINST THE GRUPO MAYAN NEEDED TO HAVE AN ASSURANCE ON YOUR PART THAT THE MONEY WOULD BE PAID TO ME IN FULL. IT WAS NOT ASSURED IN ANY WAY. YOU SENT ANOTHER CONTACT TO SAY THE SAME THING WITH THE NAME OF YOUR COMPANY HARDLY VISIBLE ON IT. I GOT ADVICE AND AN ESCROW AGENT WAS A MUST IN THOSE CIRCUMSTANCES. HE WAS A GOOD MAN TOO. ALL YOU DID WAS TO PROMISE AGAIN THE SAME AS BEFORE THEN YOU WITHDREW TRYING TO SELL HIM A IN MEXICO TO BOOT! HE JUST SAID "SO THAT YOU CAN DRUG ME?"

WELL, YOU JUST VANISHED INTO THIN AIR JUST BEFORE CHRISTMAS. AND NOW I AM IN THE SAME POSITION AS I WAS IN MAY OF 2008. SO WHERE IS THE GOOD WILL ON THE PART OF THE GRUPO MAYAN? WHERE IS THE ENDEAVOUR TO SETTLE THE MATTER YOU SPEAK OF? YOUR COMPANY HAS SIMPLY IGNORED THE MATTER SINCE DECEMBER 2010. NOW THAT I AM WRITING ABOUT WHAT HAPPENED TO ME IN MEXICO YOU HAVE WRITTEN THIS LETTER ON THE WEBSITE ADDRESSED TO ME MORE OR LESS AND THE READERS, LIKE IN A THEATRE. THE AUDIENCE IS AROUND AND YOU WANT THE ATTENTION.

WELL, YOU BRING UP THE FACT THAT I AM SPEAKING OR WRITING LIBEL? HOW IS IT THAT SUCH AN "HONEST, STRAIGHTFORWARD" COMPANY DOES NOT DEFEND ITSEFL FROM FALSE ACCUSATIONS? HOW COME YOU DO NOT TAKE ME TO COURT/ I SHALL TELL OUR "AUDIENCE" WHY: IT IS BECAUSE EVERY WORD IS TRUE AND NOTHING BUT THE TRUTH. THAT IS WHY. YOU KNOW THAT YOU HAVE USED DIABOLICAL METHODS TO OBTAIN MONEY FROM ME UNLAWFULLY. THAT CONTRACT IN MEXICO IS NOT VALID, IT WAS SIGNED AFTER THE COMPANY MISREPRESENTED ITSELF AT THE CANCUN AIRPORT. THEN THEY CAME TO OUR HOTEL AND MISREPRESENTED THEMSELVES AGAIN SAYING THAT THEY WERE TAKING US TO A "HOTEL WHERE WE COULD STAY ON OUR NEXT TRIP, AND IT WAS JUST TO VIEW IT". SO MY COMPANION WAS KEEN TO SEE THIS FIVE STAR HOTEL, AND IT TURNED OUT TO BE TIMESHARE, NOT A HOTEL IN THE REAL SENSE. BUT NOT ONCE DID THE WORD SURFACE. SO NOW YOU WANT TO SAY THAT THE CONTRACT WAS LAWFUL AND THAT I AM THE CULPRIT IN ALL OF THIS? HARDLY LIKELY, MS. ROSE.

AS YOU KNOW I VISITED THE ROYAL MAYAN ON SEVERAL OCCASIONS WHILST IN MEXICO DURING THE "COOLING OFF" PERIOD BY MEXICAN LAW AND WAS PRACTICALLY GIVEN A KICK IN THE PANTS, AS THEY SAY ACROSS THE POND. NOT THE TYPE OF RESPONSE I WAS EXPECTING FROM A "LARGE, MULTINATIONAL COMPANY". IT DID SURPRISE ME REALLY. I HAVE TO SAY THAT I WAS IN SHOCK. HOW COULD A COMPNAY RENEGE ON ITS OWN CONTRACT? WELL THAT IS WHAT HAPPENED IN MEXICO IN MAY, 2008. SO NOW YOU ARE TELLING OUR AUDIENCE THAT I AM TELLING A WHOLE PACK OF LIES! HOW SO, MS. ROSE, HOW SO?! AND IS NOT TWO YEAS AND TEN MONTHS ENOUGH TIME TO "TAKE A LIAR TO COURT". INSTEAD YOU OPTED THE COWARD'S WAY OUT AND JUST DECIDED TO WITHDRAW FROM THE ESCROW AGENT/LAWYER WHO WAS THERE TO MAKE SURE THAT THE MONEY WAS RETURNED AND THE CONTRACT SIGNED BY ME. OF COURSE THE FEE WAS TO BE PAID BY YOU. IT WAS YOUR COMPANY WHICH INSISTED ON THE CONTRACT TO BE SIGNED PROMISING NO FURTHER COMMENTS TO BE MADE AGAINST THE GRUPO MAYAN. NOW SUDDENLY THEY WANT ALL TO BE PAID BY ME, AS IT WAS SO FAR!!! I HAVE BEEN PAYING AND PAYING AND PAYING...AND THE GRUPO MAYAN HAVE BEEN LAUGHING ALL THE WAY TO THE BANK! AND I AM NOT THE ONLY ONE IT SEEMS THAT HAS FALLEN INTO THIS TRAP. AND THAT IS AXACTLY WHAT IT IS.. EVEN YOUR OWN EMPLOYEES HAVE CALLED YOU DEVILS AND SAID THAT PEOPLE SHOULD STEER CLEAR OF YOU AND RUN, NOT WALK AWAY FROM YOUR COMPANY. IT IS ALL ON THE INTERNET. GOOD ON THAT HONEST FORMER EMPLOYEE!!! I SEE THAT YOU HAVE NOT TAKEN YOUR EMPLOYEE TO COURT!!!

THE LONG AND SHORT OF IT IS THAT YOUR COMPANY IS GRABBING AS MUCH AS IT CAN BY WHATEVER MEANS THAT IT CAN FORM THE CUSTOMER!!! UNITL HE/SHE WAKES UP AND STANDS UP AGAINST IT! WELL, YOUR LETTER IS SO FULL OF B.S. THAT IT IS A LAUGH. IT IS NOT SMELLING LIKE A ROSE BY A LONG SHOT, MS. ROSE.

AND AFTER READING SO MANY COMPLAINTS ABOUT THE COMPANY NOTHING FROM YOU SURPRISES ME AT ALL. YOU ARE SPOILING PEOPLE'S WELL EARNED VACATION, AND SOME ARE VERY HONEST, DECENT PEOPLE WHO DO NOT ROB BANKS FOR A LIVING!!! YOU DO NO CREDIT TO MEXICO EITHER. THE BEST PART OF THE GRUPO MAYAN ROYAL MAYAN VACATION "PARADISE" ARE THE TOILETS, SELF-FLUSHING! AND THE POOLS PERHAPS. ALL ELSE IS NOTHING NEW. PERHAPS YOUR COMPANY SHOULD CONSIDER STARTING UP A W.C. COMPANY, LADIES OR GENTS!! THEY ARE SO UP TO DATE SANITARY VESSELS!!! THE BEACH WAS NOTHING TO WRITE ABOUT, AS THEY SAY. IT WAS JUST TO VIEW AND NOT TO SIT ON! THE TOURISTS SPEAK OF HAVING TO WALK UP THE BEACH A LONG WAY OFF FOR A DECENT BEACH. THAT IS NO GOOD FOR BEACH LOVERS ANYWAY. THAT PIECE OF LAND WHERE THE ROYAL MAYAN IS ON MUST HAVE BEEN "DIRT CHEAP" WHEN IT WAS BOUGHT. AND THERE IS NOTHING AROUND THERE, IT IS IN THE MIDDLE OF NOWHERE. IT WAS THE FIRST TIME THAT I SAW A LARGE WILD BLACK TURKEY FRANTICALLY CROSSING THE ROAD!!! THAT WAS THE BEST PART OF THE DAY WHEN I WENT TO SEE YOU AGAIN THERE AT THE ROAYAL MAYAN, YOUR MANAGER THAT IS. I DO NOT RECALL EVER SEEING YOU THERE AT ALL, MS. ROSE. WE HAVE NOT MET AS FAR AS I UNDERSTAND.

WISHING YOU A HAPPY "STEW" OVER THIS LETTER. AND HOPE THAT YOUR BOSS WILL TAKE NOTE ABOUT HONESTY STILL BEING THE BEST POLICY. SURELY DISHONESTY ONLY LEADS TO MANY UNPLEASANT COURT CASES AND COMPLAINTS!!! NOT A FAR SIGHTED WAY OF DOING BUSINESS, DON'T YOU AGREE, MS. ROSE?!!! YOU SHOULD CONSIDER THE MOTTO: LIVE AND LET LIVE. AND ALSO "WHAT GOES AROUND COMES AROUND".

REGARDS AND BEST WISHES.

SINCERELY,

VERA V CHRISTOPHER