GT Xpress

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Category: Services

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United States

gtxpressrecipes.com

GT Xpress Reviews

Nanslife1073 July 22, 2009

bad product/bad business practice

I bought these machines in sept. by jan the teflon was peeling and bubbling. I subsequently threw them out and sent and email to GT Direct telling them what a shoddy product they are selling and requesting a replacement. They proceeded to send me and email back saying they would be happy to help me for a fee of 14.95 each unit (29.90) for something i've already spent 70 bucks on that turned out to be defective... I then called an overseas customer service number only to be faced with the same speech except the person on the other end stated that because i bought them in 2008 and it is now a new year that is the reason for the new shipping charges... BS... anyway, I should not and refuse to pay additional charges of any kind because their product is defective... they should replace at their cost.

Diana February 20, 2009

Scam and cheating

I tried to cancel this item 10 min. after I ordered and was told that I had to wait 24 hours to be in the system. Called back the next day at 7 am pst. Was told already shipped and I could refuse pkg. or they would give me a credit of 14.95..I told them I wanted a full refund including S&H because they talked me into something I didn't want. I was told this would be done. The next three calls I made they told me I would get credit for item only. Long story short the S&H is more than the product would have cost me, and they will not give me credit. I am filing a complaint with my credit card co. and BBB.