Booked a hotel room in Honolulu, Hi through their sight three weeks before my vacation. They charged my card and assured me that everything was confirmed and alright. They even sent me two confirmation notices via Email. Four days before I leave on my vacation, I receive an Email from the company that said that they were refunding my money due to the fact that they had overbooked the hotel. I called the hotel and they had confirmed this, but they were upgrading me from a $161USD a night room, to a beach front room that cost $659USD a night free of charge. The manager said, "As long as Gta Hotels do not refund and cancel my reservation everything would be alright'. Later I found out through a company that works with Gta, that the reason they canceled my room was because they could get way more money for the upgraded room when sold for half price. DO NOT DO BUSINESS WITH THE COMPANY. I am just glad that I found this out before I arrived at the hotel unlike some of the other people on this site.

I booked a room at Capital Hill Hotel and Suites in Ottawa for Friday May 28th, 2010 through GTA Hotels 1 week ago. I received a prepaid voucher and printed it. When submitted to the hotel on May 28th, it was refused because the room was for my son attending his prom in town. The hotel claimed it had a "no prom" policy. No such policy appears on their website. No such questions were asked at the time of the booking. The hotel refused to refund the money since it was after 7PM and the booking was not done directly through them. GTA has accepted to refund the money in the next few months. Based on this experience, I will NEVER EVER book through a web based company again.

“If you decide to use this firm please be very careful when you complete the last part of their booking form (where you give additional information). Recently I made a booking with GTA Hotels for a 1 bedroom apartment in Reykjavik. I requested that the apartment had twin beds. However, when I arrived in Reykjavik it turned out that GTA Hotels had made a reservation for a twin bedded room. Luckily the hotel was able to supply me with a studio apartment. When I originally made the booking the 1 bedroom apartment was obviously more expensive than the studio apartment which I ended up staying in. Initially the firm said that I had booked a twin room and this was shown on my reservation slip. I did not book a twin room as I had only ever wanted to stay in an apartment! The reservation stated that I had booked into Fron Apartments. After much negotiation the firm did offer a 20 euro credit note but I requested this as a refund. GTA Hotels ARE REFUSING TO REFUND THE DIFFERENCE IN PRICE between what I booked and paid for, the 1 bedroom apartment, and what I stayed in, the studio apartment. So again, I warn people who choose to use this firm (and I certainly will not be doing so again), to be vigilant when providing them with additional information. Alternatively, use a firm who is ABTA registered BECAUSE GTA HOTELS ARE NOT ABTA REGISTERED, (I wonder why not?).