gtahotels.com

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Category: Travel

Contact Information
330 west 38th street-Ste. 1004, New York, New York, United States

Phone number: 1-619-419-2800
gtahotels.com

gtahotels.com Reviews

Marie Deegan July 23, 2010
shocking behaviour of staff and how they deal with customers
two weeks ago I booked a hotel through 18oohotels for two night stay in london. it then came about that this agency has seized trading due to legal issues, of which none of their customers were informed of until they checked their hotels. i rang my hotel and was told that it was in fact gtahotels.com that had made the booking for 1800hotels.com and that it was gtahotels.com who then cancelled by booking two days prior to arrival with full cost of stay taken from my credit card. I have tried on several occasions to seek assistance from gtahotels.com on the matter as they dealt directly with the hotel and it is only them that can help. I have rang numerous times to be switched from one member of staff to another, they confirmed all my details last week regarding the booking and now this week they are denying there ever was one...I have just gotten off the phone with them for the third time today in which the member of staff who i was told could help me in this case hung up when i was asking for assistance. For a world-wide company with apparent high standards i find the behaviour of their staff shocking.
Ian L. Ben May 19, 2010
Fraudulent misrepresentation
I booked 4 nights at the Patagonia Vista Lodge in Bariloche Argentina from 24 Dec 2009, listed by Gta hotels as a 4star hotel. The establishment is NOT a hotel, but a self catering group ogf cottages. No reception desk, no dining room, no concierge etc. None of the facilities required for a 4 star hotel listing anywhere in the world. Accordingly, I did not take up the booking. After imediately lodging 3 complaints, and asking for my 700+euros deposit, back Gta hotels has refused to accept any responsibility for what to me was a blatent case of frauduent misrepresentation. I was going to sue them but the legal costs involved from South Africa has made this a non starter. The public must be warned to avoid them.

Ian Benfield
Remerling March 2, 2009
ripped off
My wife thought she got a great deal on an Orlando Hotel using gtahotels.com but when we checked in we discovered the hotel wanted to charge room tax. Now I find we could have been worse off, as others using this service have discovered they had no reservation at all after paying otels.com (apparently related to gtahotels.com).

We were promised quick action when we called their 800 number, but so far have no action from them. I would not deal with them again.

Company info is below:

New York Office: 330 West 38th Street Suite: 1004
New York, NY 10018 USA
Toll free: 1-888-210-2543
Fax: 1-208-279-0060

Istanbul Office: Cumhuriyet Cad. Adli Han No: 279-281
Harbiye Istanbul 34373 TURKEY
Toll free: 00-800-1511254
Fax: 44-207-681-2080 / 90-212-225-4272 / 90-212-230-3701
mooselite04 February 3, 2009
Did you find a deal at GTAHotels.com
Did you find a deal at GTAHotels.com. DON’T COUNT ON IT!! It may be canceled and refunded in a couple of weeks. We have our trip plan on this hotel and they have cancel our hotel. Refunded our money and no news on what can be done. They did not stand on their Terms and Conditions. We are stuck with 2 plan tickets non re-fundable.
oscar January 29, 2009
Cancelled after reserv. confirmed
Ater booking a trip to Hawaii for the end of March, 2009 through GTAHOTELS.com and receiving a confirmation and a voucher from them, and a confirmation from the ResortQuest Beach by e-mail, two weeks after I received by e-mail a cancellation notice from GTA. stating that my reservation was cancelled because there was no room available. It was a LIE because I received confirmation from the Resort. After telling them that they said it had been a computer glitch and they they were sorry and that I would be reimburse the money I had paid them. But nothing for my non-refundable flight expenses even if they were at fault. WHAT A REPUTABLE COMPANY WOULD DO THAT? Anyone thinking of booking a vacation anywhere, be aware of them because we were around 170 peoples that were SCAM once more. PLEASE STAY AWAY FROM THEM!!!
Arvand January 29, 2009
Canceled reservation after full payment
Had gotten a week's worth of Hawaii hotel reservation for our anniversary. I get an email from them using the email address ([email protected] - so I can't even reply back with anything) saying that the reservation had been canceled blaming their "supplier's website" for placing the wrong pricing on their website. I tried calling them and they said that their headquarters are in Singapore or Turkey and they can't do anything. So I created an online Ticket/Complaint through their site. Its been over 15 hours now and no response. I have my plane tickets and no hotel.

Hotels are now more expensive than before and even though gtahotels.com offered a hotel reservation at cost to them, there is no email to ask for this deal or phone number to call for it... Apparently 170 customers were affected during this "technical glitch". Could just hope for a class action suite so they learn their lesson.
Joline January 27, 2009
hotel reservation
Canceled our reservation without accomodating us at an other hotel after our full payment was made on our credit card. The company stated that there wasn't any room available at this hotel, wich is a lie cause we talked to the hotel directly and we do in fact have a confirmation number from the hotel. After talking to a sales rep. from gtahotels.com they informed us that there was an error in the prices online when we booked and that they do not want to give us the accomodation for the prices we paid nor do they want to book us an other hotel.

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