Guardian Protection Services
Guardian Protection Services Reviews
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gharris1100
February 4, 2011
poor service, dont value customers
if you are looking for poor customer service this is the company for you.
I called on Amp Security on a friday(the local subcontractor for guardian) to have more equipment installed on the following monday. the tech never showed up. so i rescheduled for the next friday. gaurdian called me on thursday to schedule an apointment to install equipment, it was already scheduled? the rep said they would look in to this and call me back, they never called back.i called the next day (friday, when i was supposed to have equip installed) and was informed that a tech could not be there that day. i explaned the situation and recieved a very unsincere appoligy, and was offered to schedule an apointment the next week. i have already taken off work two days and now i need to take a third. and to top it off my credit card was billed a week ago. so by the time you add up money lost by taking off work 3 days+the price of equipment and installation= its cheaper to let some break in and rob me!
if i can get out of my contract due to poor service im sure someone else would appreciate my business because gaurdian does not!
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Nelly
November 10, 2010
Bad service
I recently found out that the sales/installer (same guy) had served time in the federal penitentiary for a scam he had done. I called corporate & asked if they hire people who have served time in a federal prison, they said no. I advised them that they currently have some one who has done time at the federal prison & they can find the information easily on public record, online. They told me that he passed a back ground check. Ok that still doesn't change the matter of what this man did & is capable of. He has 24/7 acess to my (& any costomers) personal information such as, social security number, d.o.b., ect. We get a security system to feel safe. I don't feel safe having had a man who has federal crimes in my home. They have done nothing & this man (served time in morgantown, wv) remains working for them.
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July 24, 2008
Stay away
We are active military forced to move each 2-3 years- tricked into 5 year deal w/Guardian for security. It's been a 4 1/2 year battle that you can not believe. I've moved 3 times in 4 1/2 years and I'm still fighting to get out of this mess. They will not work with me. Renter in my AZ house wanted to take over service adding 6 months to the time we had left. They want me to keep it my name and have them pay me! Run screaming from these crooks!!! They SUCK.
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