The Guardsman Protection Plan is a scam. I purchased the fabric protection plan with the purchase of a sofa two months ago. When my teenager stained the sofa with his dirty feet, I filed a claim. After waiting for 2 weeks, I was told that the plan did not cover this type of stain. They could not have cared less about helping me. They just kept reading me the contract.
I will never buy a Guardsman plan again. It is a waste of money. I am going back to the furniture retailer that sold me the plan and ask for a refund.

We purchased a guardsman protection plan on our new sofa and loveseat as it covers accidental stains. I DO NOT recommend purchasing this, as they are incredibly difficult to deal with and they do not follow through with their claims.

A friend was over and sat on our couch wearing a pair of new jeans, and the jeans stained our new furniture. We have been dealing with Guardmsan for over a month and they finally notified us they won't even attempt to clean the stain. This headache was certainly not worth the $159.99 we paid for the "service"!!

I have been calling for days now and calls never get answered . Recording that they are in a deparment meeting to call back in two hours. Those two hours has been days! no one answers the phone so i can see why people would not even bother to pursue this

They are stealing! taking someones money and not rendering the service.

I can not beleive how many people have had this fraud happen to them and how it can continue to go on..

Apparently they do business with many vendors. I will turn to bob furniture for a resolution which im guessing go no where as well.

Guardsman/Valspar certainly doesn't mind taking your money but they will under no circumstances cover any problems with your furniture. I had my sofa for 2 years from Ashley Furniture when the leather started losing pigmentation in several spots. Some areas looked bleached out. I had the Elite 5 year protection, so I mailed in their form with copies of all of my documentation which I luckily found in my basement. They called back 4 weeks later to say it wasn't covered. Needless to say, they ripped me off and will never purchase furniture from Ashley Furniture again, and will never buy the warranty from Guardsman/Valspar.

Guardsman improperly refuses to repair or replace furniture that is under a Guardsman warranty.

Guardsman sells furniture warranties to consumers primarily though third party dealers. These third party dealers are often times furniture stores and other retail outlets.

Consumers have complained that Guardsman, Inc. marketed, sold, distributed and issued warranties that contain open-ended, illusory terms that effectively nullify the existence of any coverage at all, and even if coverage did exist, the terms effectively allow Guardsman to exclude coverage for warranty claims for any reason at all.

Guardsman routinely excludes coverage for warranty claims for reasons that are not specifically outlined in the terms of their furniture warranties. Guardsman unilaterally creates standard-form reasons to deny warranty claims. These standard-form reasons to deny warranty claims, include, but are not limited to, that the furniture damages to be repaired (or replaced, if repair is not feasible) “cannot be attributed to any single occurrence or accident, ” “were the result of normal wear from customer usage, ” and that “were not reported when they occurred, but when they were discovered” by the consumer.

As a result, Guardsman has engaged in deceptive, unfair and fraudulent practices causing damage to consumers throughout the United States who have purchased the “Furniture Protection Warranties”, submitted claims, and subsequently had them denied.