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Michael F
February 3, 2011
Fake and fraudulent
I bought A set of Gucci scarf and hat, once i received the item, it was totally Fake and garbage quality.Then i contacted Ioffer, but i never got any help and IOFFER never replied.. IOFFER is the worst and most horrible
website that I've ever known.
Their customer service is pathetic, they mother *** never help their customer, so people STAY A WAY FROM IOFFER..NEVER BUY FROM THIS WEBSITE...
I recommend Ebay because we are able to contact customer service and they are willing to help and solve any problem that we may have with sellers or buyers.
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Jack S.
October 7, 2010
Customer no-service
I have e-mailed the company three times (clientservices-usa AT us.gucci.com) and have received no replies. I just want to know if I can get a replacement band for my Gucci watch. Sent a photo, and #90001 found on back of the watch. I have since had the battery replaced and had her write down the numbers inside so I have them now also. I have heard that they are notoriously bad at customer service.
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ericadrezek
May 27, 2010
Eluxury mall and store Scam!!!!
Ok well I found this forum after the fact but hoped it would be hard to tell. Well they are bad fakes so beware!!! I contacted the company and they tried to give $75 out of $250 back. Well I didn't agree and they told me to send it back to the address on the box. According to my credit card if you send it back and can prove it was received then your credit card will give a full refund. Hope this helps someone!!! I have to say this forum only comes up when you type eluxury mall. Someone if you can change that to just eluxury it would have saved me before I ordered. Eluxury used to be a retailer for authentic LV.
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eyezs hinds
May 26, 2010
no one gets back to you
i made a purchase from these thieves an so far, i have'nt received my item, i would send them emails on a regular but no one returns my emails. whenever i click on to customer on line, for some strange reason they magically comes off, after the fact that they see mt email, . i would never do business with these scams again
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MND278
August 6, 2009
Shoe Quality
I purchased two pair of Gucci sandals in Beverly Hills and wore them only a few times. The outside soles appear brand new but the inside liners began to fall apart. I sent them back to be repaired and was informed by a customer service manager that not all of their shoes are 100% leather. They told us, in fact, the inside liners were faux leather. They were only worn a few times and both pair were worn out. In addition, Gucci sent me a bill for $240 for each pair to replace the lining. My shoes were returned un-repaired seven months after I sent it to the company.
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May 8, 2008
gucci purse not received
I ordered a gucci purse and never received the item that I ordered. I used paypal for payment. I never received any reply from them after multiple e-mails I sent what happened to my order. I was ripped off. PLEASE AVOID CITIVOGUE.COM
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