I had to deal with the worst Guitar Center SalesPerson at the Country Club Hills store in Illinois. He is a white male around 45 years old an about 5 foot 6 inches tall with gray hair on the sides of his head. He was very sarcastic and rude with me, even in front of the store manager who ignored it. This rude salesperson is lucky he still has a job and obviously is disgruntled with his job. Well I have one thing to say, be careful what you say to people because you never know if that customer is related to the District Manager or Store Manger of Guitar Center or someone else that can get you fired. If you hate your job so much then get out and leave the customers alone because they didn't put you in that job you hate so much, YOU DID!

DO NOT purchase anything from Guitar Center via on-line as They appear to have no intention of order fulfillment. Since the beginning of January 2010, I have been awaiting for a pair of Beyerdynamic DT 770 PRO-80 headphones I purchased. After numerous and lengthy conversations with the Guitar Center AND Beyerdynamics the facts are presented as follows: My order was placed on 1/4/2010 via GC on-line. An order confirmation was received and soon after a backorder notification. Following up with GC regarding the B/O status, they stated their shipment was due around 1/15/2010. After a week following this date, I again contacted GC for a status update. They then stated the shipment in question would not be in until 2/1/2010. On 2/5/2010, I again contacted GC for a status update upon which they replied "we are still awaiting shipment". I also obtained the following from GC: 1. Customer orders they receive do not require a minimum order quantity for a purchase order number to be submitted to the manufacturer. Therefore, an order can be placed w/o having to wait for a certain quantity of sales to be generated before an order is submitted to the manufacturer. 2. That the actual PO for MY order was not placed until 1/12/2010, eight days after I received my order confirmation from GC. 3. That the B/O status has been on-going since December 2009 based on the fact that they are also awaiting fulfillment of a prior P/O submitted in December. 4. In contacting the manufacture on 2/5/2010 they stated that they do not have any PO's outstanding for these headsets and that two shipments in January were shipped to GC's distribution center. On 2/10/2010 I again contacted GC for a status update which they now stated my order can not be fulfilled until 4/23/2010. About two weeks ago I received in the mail there recent catalog. in this catalog they are advertising for sale the DT 770 Pro-80 headsets at a reduced price for $169.00. Its seems very interesting that the GC can advertise this item for sale, now at a reduced price knowing that they can not produce this item until at least 4/23/2010 AND with the knowledge that this item has not been available since December 2009. I've been a loyal GC customer for years now and have spent quite a bit money supporting them. However, I'm not so sure that I will be dealing with them in the future especially dealing with ANY ON-LINE purchase or any store item that is not in stock.

The bass player in my band called up Guitar Center to inquire about some Seymour Duncan Basslines Jazz Bass pick ups for his Fender Jazz Bass. The sales guy who answered the phone seemed puzzled by his request. He asked my bass player to wait a minute while he went to get some info. When the sales guy came back to the phone he said, " sir jazz is a style of music. There is no such thing as a jazz bass pick up".
The sale guy was incredibly uninformed.

OVER THE YEARS I HAVE SPENT THOUSANDS OF DOLLARS AT GUITAR CENTER. RECENTLY I ORDERED A DRUM SET FROM THEM AND PART OF IT WASNT IN THE BOX. I CALLED THEM RIGHT AWAY TO TRY AND GET THE MISSING ITEM BUT NO LUCK, THEY GAVE ME THE RUN AROUND (WE'LL HAVE TO CHECK WITH UPS, OUR MISSING PARTS DEP. WILL HAVE TO LOOK INTO IT, GRETSCH WON'T SEND IT TO US, ETC...) AFTER A MONTH OF B.S. FROM THEM I FINALLY THOUGHT ABOUT CONTACTING THE GRETSCH DIRECTLY. WHAT DO YOU KNOW, THEY WERE MORE THAN HAPPY TO SEND ME MY MISSING PART OUT THAT SAME DAY! I WILL NEVER USE GUITAR CENTER AGAIN!!

I worked at Guitar Center for nearly 8 years and led all sales and profit for the Rhode Island location each year...then they sent a new younger store manager named Anthony Barber to the location and things started going bad...
I questioned his ethics when he started dating a girl that worked at the door after the first week of being the 'new store manager'...
I noticed that money was missing more and more and that our operations team was saying that stuff was being stolen more and more...
Then after several months of not getting along with this IDIOT I was fired because I bought a guitar case at cost...
I DID NOT DO ANYTHING WRONG IN THIS SITUATION BUT NOW I AM OUT OF A JOB THAT I LOVED AND THAT I WAS VERY GOOD AT...I AM ALSO WITHOUT HEALTH INSURANCE FOR THE FIRST TIME IN 7 YEARS!
I JUST WANT TO LET PEOPLE KNOW MY STORY AND HOW THIS GUY ABUSED HIS POWER TO GET RID OF ME BECAUSE I DIDN"T AGREE WITH HIM AND BECAUSE I WAS MORE QUALIFIED AND CERTIFIED THAN HE WAS!
I have attached pictures of this guitar case that I bought for cost and you can see that it was old and broken and I was treated unfair!
I WENT TO HUMAN RESOURCES AND THEY DID NOTHING...THE LADY THAT RUNS THE DISTRICT HUMAN RESOURCES IS ALSO THE LADY THAT HIRED THIS GUY AND HELPED GET HIM PROMOTED!
IF ANYONE HAS EVER HAD TROUBLE IN THE RHODE ISLAND GUITAR CENTER, PLEASE WRITE A LETTER AND LET THEM KNOW HOW YOU WERE TREATED!