Guthy Renker Meaningful Beauty

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Category: Lifestyle

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Guthy Renker Meaningful Beauty Reviews

UnhappyJesse September 20, 2010
Bad business practices
Back in April of 2010 I ordered the Meaningful Beauty products by Cindy Crawford. Within a few weeks I was laid off from my job, so I called to cancell my order and find out how to go about sending the package back. I was informed by, "Erick" to write, "Refused" on the package and put it back in the mail. The next day I wrote refused on the package and placed it in the mail. About a month later I get a letter stating that I owe them $130.00 for the product they sent me in April. I called them and informed them that I had sent the package back. Now, I haven't heard from them so I figured they had received the package and everything was fine. Nope, the other day I received a letter stating that they were sending me to collections because I owed them $130.00 for the package they sent in April. I called them to find out what was going on and they informed me that they had received the package, but they received it on September 8th. They then proceded to tell me that I owe them for this because they didn't receive the package before the 60 day trial period. I explained that I returned the package no later than 2 weeks of them shipping it to me. They said I needed to prove this by providing a tracking number for shipping. I told them that Erick had told me to just write refuse on the package and send it back to them, there was no tracking number. I then asked him for the tracking number they had for when they shipped me the package and we should be able to track it that way. He went on to inform me that they don't keep that information. He then said because they didn't receive the package in 60 days of shipping it, I owe them the $130.00 even though they confirmed that the package is there and unopened, just like new...

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