After having not one but THREE experiences with Guthy-Renker, I felt it important to warn other consumers about their deceptive sales practices. When ordering what I assume to be anything but have personally experienced it with their Sheer Cover, Wen and some vitamin they sell, their products appear to be a one time order or "free gift" but are in fact part of a SUBSCRIPTION. I purchased Wen for a gift, knew it was a Guthy-Renker product so I carefully looked for any hidden subscription, didn't see it so I placed my order. To my surprise, approx. one month later, I see the charges appear and immediatley called to cancel the hidden subscription. Then, I see another charge only to find out the "free gift" subscription hadn't been cancelled when I called to cancel the product I originally ordered. Cancelling them can be very difficult and convoluted at times requiring speaking to numerous people. Lots of time on the phone between Guthy-Renker and my card company. Don't get sucked into their products; save yourself the headache and go to a store for your products.

I cancelled my account with the company because my trial turned into repeated product purchase without my agreement. I received an email that the account had been cancelled but continued to be charged. When I called to complain, I spoke with the rudest person who told me I wouldn't listen and I couldn't read my own bank statement correctly. When I told her again I wanted to speak with a manager she told me no one was available. I told her she was rude and she hung up on me. It's not the first time I had problems with this company though not for the same product. I would never recommend dealing with this company. To be honest they lie on their commercials and their billing appears to be a scam to get you to purchase more tan you ever wanted.

I am trying to cancel a Sheercover auto delivery. On the page where you fill in your info, it asks for a security code. Unfortunately, They Don't Give You a Security Code!!! All you see is a question mark. I will try once more, and then I am contacting my state's attorney general's office, the BBB, and my credit card company.

Disgraceful business practice!!! Even trying to post this complaint has proved difficult!!! Apparently I don't have enough words to complain. I am truly beyond angry about the amount of time I have had to spend on tryoing to cancel DSheercover!!

This company engages in deception marketing and fraudulent billing practice.

I was lured by one of their late night infomercials: 30 day free trial period on their trial package. Unless you call them before the 30 day trial ends, they will automatically enroll you in their automatic shipment program.

So I ordered their free trial package and this was when the deception start: first of all, it took them 2 weeks to ship the package to me, and 2 weeks later I noticed a charge in my credit card from Sheer Cover. I call the customer service and explained to them that I only had 2 weeks of trial( not the 30 days promised) and she explained to me that the 30 days trial started with the date of order ( even through it took them 2 weeks to ship it to me) and since the 30 day trial factor into the 2 weeks shipping time, I was enrolled by default into their automated shipment program . She then told me I can simply refuse shipment and they will process refund upon receipt of refused shipment. So I patiently wait for the arrival of the auto-shipment package. Guess what, it again took 2 weeks( they billed my credit card on the 12/12 and I did not received the shipment until 01/04 of next year! I took the package to the post office the very next day( 01/05) and received a refused shipment receipt from post office for returning the package to Sheer Cover, I called Sheer Cover again and they told me that I need to give them 4-6 weeks to process the refund to me!! Can you really believe this??????

Yesterday was 01/20 and I noticed another charge by Sheer Cover on my credit card, I called their customer service again and they said they had not processed my refund ( and I shipped the package back to them 2 weeks ago) and before they process my refund, they had the right to continue bill me for the monthly installment( balance on the shipment).

Don’t fall prey to this company: they purposely delay shipments to you so they can enroll you in their auto-shipment program while you believe you are still within your 30 day trial period. When they ship the auto-shipment to you, it will again be purposely delayed. Then they will lengthen the refund processing time so they can continue bill your account for the next 2 or 3 installment.

This company should be put of out business, Google search for “Sheer Cover Complaint” you will found lots of complaints again this company. I should have done this myself before I order the trial from them. Please do yourself a favor, investigate this company before you order from them.

Guthy Renker is a scam. If you watch their ads, they basically sell the same products in different packages. I purchased Meaningful Beautiful, which is about the same as Victoria Principle’s product. Only wanted and ordered the 30 trail kit on line to avoid the sales tactics. In bold letters, it states what you get and in small print, says they will start shipping you product every 3 months at a monthly payment of over $50 (w/shipping). I called and spoke to a rude customer service rep. She kept saying it’s on the site. So while I had her on the phone, I went to the site. Sure enough, it was there, which I missed. I asked why wasn’t that statement in bold to make customers aware of this agreement. Her sarcastic reply was she didn’t know and I would have to ask Guthy Renker. I told her to quickly cancel any pending shipments.

I also questioned the size of their 90 day supply. Per the 30 day trail size, the 90 day supply was only double. So they are trying to sell me a 60 day supply for 90 pricing. Her answer was all the products were not to be used every day. I quickly pointed out per their pamphlet, the mask was the only thing not to be used daily. Of course, she had an answer (excuse) for everything. No wonder GR is a multi billion $ company.

I then asked if I could just by the product as needed. I said I did not see it on the site to purchase separate, which is how they make big money. She said I could not online but had to call them direct. NOT!!

I can’t believe Cindy Crawford endorses this product. I really liked her, not because she is beautiful but because I thought she was a genuine good person, unless she is clueless. But I guess what does she care, just more money to add to her millions. After reading several complaints about this company, I read that Cindy does Botox. Is that false advertisement?

I suggest everyone run away from any product GR sales. They need to change their marketing. Sure, right now they are raking in big money but it will catch up with them one day. Oh wait, they have billions of $’s to pay their way out of it.