Dont buy anything through Guthy renker! i bought some proactive stuff for my wife and it was about $95.oo give or take a few bucks. she started to run out so i made another order $70.65. i got my statment from the bank and i seen proactive $122.85. looked through and again seen $122.85. so i sent an email to customer care advising of the mistake. i was told as soon as they seen my bankstatements they would reinburse my money. i went to the bank and got my statments printed out and thought i would send it to guthy renker when i got home. then a delivery van gave me a pacage with a bill in it for $122.85?... i rang guthy renker they told me when you buy somthing from there site you join a membership and that i should have seen that. so i got the lady to wlak me through the site and no where did it say anything about me joining a memebership as i made an order like i did the 1st time. she insisted it did and that i was ment to be sent a package every 2 months for $122.85. when i asked her about the 2nd order i made for $70.85 she said it was cancelled and my normal order was sent anyway. then whe ni said i had been sent three packages @ $122.85 over three months instead of every 2 months like she said my contract was she said it just got sent a bit early. then i asked her if i had a contract what was my agreed direct debit date she said what i can do for you sir is refund your money. so we will see if i will get refunded and i can kiss my $80 odd dollars goodbye from the begining whe the 1st lot of direct debit mistakes were made.

so i learnt my lesson the hard way and i hope someone will get to read this before they make the same mistake.

PLEASE READ OR LISTEN WHEN YOU ARE ORDERING! This is the exact wording on the website when you place an order (and you will notice this IS NOT fine print).


"WEN® Healthy Hair Care System Sweet Almond 30-day supply. When you order today you'll also get TWO Free Gifts! Starting 30 days after you place your order you’ll receive a new 90-day supply automatically replenished every three months. You’ll pay only $29.95 per month plus $7.95 shipping and handling per subsequent shipment. There is no minimum to buy and it’s easy to reschedule, suspend or cancel at any time by calling customer service. This purchase will be charged to the card you provided today. Every WEN purchase includes a 60-day money-back guarantee of the purchase price less shipping and handling.


I do not understand why people are stating that they were ripped off. IF you only want a "ONE TIME ORDER" the cost is 49.95. IF something seems too good to be true then you should probably either 1.) READ 2.) LISTEN 3.) UNDERSTAND the terms and conditions you agree to when you purchase...

I was on a automatic shipping and billing plan with ProActiv. I moved to a new address and closed out the credit card that was billed for my product. Without billing first, they shipped the package, and it was automatically forwarded to my new address. Since they had a poor process in place that led to them shipping an unpaid package, I didn't feel it was my responsibility to send it back to them. And I DID NOT use what they sent. I donated all my leftover bottles. They proceeded to send me to collections for it. I paid it, got a copy of the deposited check as well as a letter from them stating I had been removed from customer service. Fast forward to more than a year later...I receive a "special offer" in the mail because they "miss me" as a customer. I consider the offer since they now offer a gentle skin formula, and the offer said I could choose the strength. So I call, and the first person has no idea what I'm talking about. The second person tells me I am still in collections. I proceed to pull out of my files the above information and inform him otherwise. He states that they will remove me from collections in one week, but he cannot order product for me until then so I will have to call back in a week. I inform I will not call back in a week. He puts me on hold, realizes he made a mistake, and yes in fact I am out of collections AND NOW He can place me order!!! Then I proceed with my original question - is this offer true? Can I pick the strength? He knows nothing of it. He transfers me to a THIRD person who in fact says that is NOT one of their promotional offers. So, basically they FALSELY ADVERTISED to me in a letter mailed to me that I can pick the strength of the 3 step formula for a price of $9.95! After all the above PAINFULLY SUBPAR ability to function as a business!

Do not buy from Guthy Renker, this company's goal is to get your money in anyway they can. I bought Chaz Dean's hair product from Guthy Renker, in their website and invoice that I received did not specifically mentioned "Monthly" delivery which means that they will charge your account monthly. When I tried to cancel the next delivery they told me that they can only cancel after 3 months. I can agree for another month of $37.90 but not additional $ 29.95 for the next 2 more months after that. This is a plain "ROBBERY"! This company should be shut down, they are robbing customers against their will.

I ordered a TRIAL of the Principle secret. In MAY, 2009, I lost my job. I called to CLOSE and CANCELLED my account.

Last week I lost my wallet and called my bank to get a new debit card and checks. I also saw an UNAUTHORIZED debit for $97.84. I reported to my bank that This was unauthorized and fraud. I didn't make it.

Yesterday my husband brought in a box from Guthy Renker! I called 800-545-5595 number to find out why they had shipped this when I had closed my account in May, 2009.

Talked to a rep - Rebecca. I told her I wanted a REFUND to my account that I'd CLOSED the account IN May 2009 because I'd lost my job. She said their records said to delay shipping till December. I told her that was WRONG. I'd lost my job and never wanted to get another shippment and CLOSED MY ACCOUNT and that is what I had said in May.

I told her I didn't open it and was going to send it back. She said I'd have to pay for shipping. I said NO WAY! I didn't order this anyway, I refuse to pay for shipping. She said it would take up to 4 weeks to get a refund!! I want them to credit my account NOW.

I am ONE of the THOUSANDS of complaints against Guthy Renker. They DON'T close your account and keep debiting your checking account. They have bad customer service. I'm filing a complaint with Better Business and my Atty General.