I was a member of Anytime Fitness for over two years. I paid for my membership by automatic withdrawal. I moved from the McMinnville area and tried to close my membership. I was told I had to give TWO months notice in writing before they would stop taking payments from my checking account. This letter had to be received by the club before the 1st of the month. I talked to the Anytime Fitness in Albany and they said that if I worked out exclusively in the Albany club my membership would transfer.
I worked out exclusively in Albany from September 2009 until February 2010. Meanwhile McMinnville was receiving my membership dues.
In late January, I realized that I was not using my membership as much as I had expected so wrote a letter to Albany (thinking my membership had transferred) and it arrived there on the first of the month. They contacted McMinnville and faxed my letter to them. Meanwhile we are now on the 2nd of February. McMinnville called me and told me that I had to submit my request to withdraw 30 days in advance and it had to be before the 1st of the month. I asked for them to consider that I had submitted my request before the first, I was just mislead as to which store to send it to.

The manager argued with me. When I asked for the owner's number, I received an emergency number. I called that number and left a message. I sent an email to the website and the manager called me back and argued with me again. She basically maintained that they would take additional months worth of dues - as it was company policy. When I said I would stop my bank from paying an additional month, I was told the company would sue me and it would cost me more.

I was effectively blocked from talking to the owner since she told me she would relay the message and he would call me back. I never received a call. I am assuming that either my calls were effectively blocked or the owner didn’t care enough to return my calls.

More recently, when I notified Anytime Fitness that I filed a complaint with the Federal Trade Commission, someone (they didn’t sign the emails) argued with me again reprimanding me for not honoring the contract. Two emails were sent then I quit emailing. That night I received 4 phone calls after 11pm – all of which I have reason to believe were related to my dispute with Anytime Fitness.

I again made several attempts to contact the owner leaving messages in another store he has. No response. Clearly Anytime Fitness is not concerned with customer relations.

Their response to my complaint to the BBB was yet another - unsigned - rude note reprimanding me and stating directly they would NOT apologize for how I was treated!

I believe this is my worst customer experience ever!

My mother purchased a 1 year membership as a Christmas Gift, she canceled and they have continued to charge her credit card. We have called, gone in person, called the corp offices. Now they are sending me invoices and I never even signed an agreement or paperwork w/them...the membership was a gift!!! I would never sign up w/them again nor would I recommend them to anyone.