Agreed to a free water test. After 4.5 hours of sales pitch I finally agreed to the water softner. They installed the next day. Installer really excited about showing me the -dirt- in my water. I had no water pressure in my kitchen, I barely had water at all in my kitchen. The installer took my faucet apart and broke it. The faucet would not shut off. The installer left. The next I took a day off work so I could go buy a new faucet and install it. I still had no water pressure in my kitchen. I called H2O Technologies and was informed that it would 5 days before they could maybe send someone out. I told them they could take the softner out when they came back. Please understand I had to ask and wait for return call to find out how much the interest rate was on their product. So seven days later they finally show to take the water softner out. He left and I now had no water pressure in my shower. I called them and they just didn't know when they could send someone out. I could not afford to take another day off work so on Saturday I called a plumber and he flushed gravel and sand out of my plumbing. I have city water and in the ten years I have lived here I have never ever had dirt of any kind in my water. So I'm out about 470.00 dollars and they ruined my Christmas. I cannot believe the BBB has not shut these people down. I still am going to file a complaint against Home Depot since it was in their store where I entered a giveaway for a washer and dryer.