I placed and order for a pool cover, reel and some skimmer baskets. I was looking for some plastic clips as well but they were not listed on the site. After 2 weeks the cover and reel arrived. The reel was a lower end model than advertised and was defective to boot. The pool cover appeared ok but seemed a little thinner than I had expected.

I attempted to contact H2O Pool Products several times and finally received a response. The owner tried to tell me that his supplier had changed the model and that he could get a better model if I was interested. I asked him to find a more commercial model and request a pick up of the damaged item. He agreed.

Several days later he left a message saying he had a better model and quoted a price. I called and called, trying to order the upgraded model but the owner never returned the calls.

As for the skimmer baskets he stated that the initial order arrived to him damaged and that he would ship them ASAP with some of the plastic clips free of charge. I waited and waited but they never arrived. I sent several emails and left several messages without response.

Finally I purchased the baskets from a local pool store, disputed the credit card charges and sent more emails requesting a refund. After 4 months without a response the credit card company sides with this thief after he claims that he attempted to have the defective item picked up and that I refused to return it, which is a complete lie. I have since had a custom pool reel built by a local welder for $500 and have no use for a defective reel (which still sits in my garage awaiting pick-up).

UPDATE: In less than 6 months the pool cover has begun to disintegrate and will need to be replaced. Bottom line is that this company sells defective, cheap merchandise and/or never delivers the order in the first place and then ignores it's customers. STAY AWAY or you will be sorry.