October 10, 2010


Gentleman, this is in reference to a Haband! Mail purchase I made this past winter when I ordered three pair’s of ladies slacks.

After checking the merchandise I found them to be the wrong size and I had to return two pairs for exchange. A few days later when they came back I was charged with a shipping bill of $15.95. To this effect I sent a payment, and surprise, surprise the following month I was billed again when I received another statement requesting to send another $15.95 . Unfortunately I had forgotten the previous bill and I made the MISTAKE of sending this company another check.

Upon requesting a refund and their credit card cancelation my demands were ignored and adding insult to injury the monthly statement kept increasing each month, with penalties and non authorized charges--- which I refused to pay. This credit card Co. (Haband!) is located at P.O. Box 659707, San Antonio, TX 78265-9707 .

I tried to connect with the Company Customer Service to no avail (there is none) only e-mail contact. I got the same results when calling their credit card at 800-742-2263; I must have pressed the option 1 about 7 times till I gave up.

Those folks are running a scam that has to be stop by any means possible be it civil or criminal by the corresponding authorities. Therefore, I’m willing to pursue this matter by filing with the following departments:

USPS, BBB, CA Attorney General, NJ Consumer Affairs, Atlantic Co. Div Consumer Affairs, Same for the State of Texas division of consumer fraudulent activities, Federal Trade Commission and last but not list Internet posting and Class Action Suit by a National Law firm.

This experience has turned very sour for me personally. I believe this Company knows how burdened the average citizen is with more pressing problems and take advantage of their weakness by fraudulently overcharging; fortunately for me I’m retired and I am vigilant to scams from fly by night operators.

Ofelia