Don't buy from this outfit.

I am convinced that their Customer (Non)Service people failed and never even graduated from Kindergarten...

I returned some items on July 8, and between July 18 and July 24 I asked them SEVEN times if they received the items because I have yet to see a reversal of charges on my credit card statement online. They gave me every other kind of information about refund policy, etc., EXCEPT to answer my simple question "DID YOU RECEIVE IT?".

Lastly I e-mailed them "if you people continue to refuse to answer my simple question after my SEVENTH request, I will file a dispute with my credit card company and will post a complaint on complaints.com. That was TWO days ago, and those dodo's have not even replied to this date...

charges of 14.95 for last several months on bank statement.

I have made no charges or purchases from haband.

Will lawyer be needed to collect these bogus charges ?

Unauthorized charges

One day I get an email:

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On 5/17/2010, Haband received your order for:

1 Leather Sandal Black Size 6 M
1 5 Pkt Handbag
1 Dress Sandals Ombre Size 6 W

We are processing your order and will send you an email shipping notice
when it is shipped.

Please do not reply to this email as we will not be able to read it.
For customer service, please contact [email protected]
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At first I thought this was just some kind of Phishing scam ( people sending phony billing so that you have to log on somewhere, and they then steal your ID etc )

The thing is I have never ordered anything from Haband, and do not have an account with them !

So i decided to look up their website, and I wrote them to inform them, that I thought that someone was using their company name for scamming purposes.

they write me back:

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Thank you for your email. The order was being held because the shoes that you ordered were on backorder. Unfortunately the black shoes that you ordered in 6M have been discontinued but the ombre shoes are still available. Would you still like for us to cancel the order? Please advise.

Please let us know if we can be of any further assistance to you!

Thank You For Choosing Haband
Sakeidra
Customer Service
-----------------------------------------------------------------------------

So its obvious, that this is just a spamming technique.

I wrote them back telling them I have no account with them and never made any order, and that I suspect they are just spamming for customers to visit their site.

I called Haband and punched 2 for customer service and was told by a machine that no one was available to help me and the machine said, "Good bye." I am trying to send my message to customer service by email but cannot find a venue which assures me that my message will be received.