I have been trying to get a refund since November from Heir America for a washer dryer combo that broke within four months of use. Was sent a new one and that one came broke. Talk about quality control. Have still not received a refund. Was told that I would get a call back several times - not once did I ever get a call back from customer service department. I have been told that the refund is in the process. Some one needs to get their head out of their ***! Just send the *** refund owed. I will never buy a Haier America product again.

Haier america had a voluntary recall on toaster ovenRTO1400ss. Sent in form and cord exactly as told to. They pretended they never got it and refuse to mail free replacement. Instead they sent out a few months later another letter and form and return label. When i called them, Carol, at 8774614788 i was kept on the line and asked if i had my receipt. When i said i didnt they said they couldnt honor it. No where on the rebate form does it say you need a receipt. Well they got you to by their product, recalled it as a fire hazard, told you to cut the cord with the manufactures # on it mail it in and throw unit out..all of which i did even using their return label..then they pretend they never got it...i will never buy from this company or anyone they are affiliated with again!

Purchased a 8000 BTU Portable Air Conditioner on June 4, 2010, unit ceased operation on July 4, 2010. Called Haier, they dispatched their third party repair service (A&E). The first repair person was not qualified to work on the equipment. Second dispatch told me they could not repair the unit, had no dosumentations on the unit. Third time was the charm, it requires repair part, that will be available in December 2010.

I purchased the 1-cubic ft. washer. It was missing the screws and locking bands, without which you cannot attach the bottom plate. Who knows what the locking bands are for because the manual doesnt mention them. I have tried numerous times to request the six screws to properly fit the plate. Still after all this time, I have been unable to actually request the missing items or even speak to anyone. All the numbers are recordings and direct you to more dead-end numbers and websites. Who knows if the product even works. This company ***!! Waste of money!

I purchased the beer dispenser on June 9th 2005 through the Fry’s Electronics web site. I received the purchase on June 14th 2005. When I unpacked the purchase it was missing over half the parts. The parts inventory list in the User Manual was listed from 1 through 18. 1 through 8 and 18 was missing. I called the customer service number at 1-877-337-3639 begin_of_the_skype_highlighting 1-877-337-3639 end_of_the_skype_highlighting to report the missing parts. I was instructed to fax a copy of my purchase receipt and once the warranty is verified; my missing parts would be shipped out in three working days. I waited two weeks and received no parts.

I called the customer service helpdesk at 1-877-337-3639 begin_of_the_skype_highlighting 1-877-337-3639 end_of_the_skype_highlighting again and was told the parts was shipped but I was not given a shipping date. I waited another week and received no parts. I called the customer service helpdesk again and I was told the parts were shipped on June 27th 2005. I waited until July 12th and called back again because of no parts. The customer service helpdesk referred me to the corporate helpdesk at 1-800-461-8890 begin_of_the_skype_highlighting 1-800-461-8890 end_of_the_skype_highlighting.

I called the corporate helpdesk on July 14th and I spoke with Nisha at the customer service helpdesk and Nisha said I will receive my parts on Monday July 18th. I called back to the corporate customer service on July 19th to report I haven’t received my parts; This time I spoke with Rudy and he verified with Nisha that there was a problem with the warehouse and the parts were shipped today July 19th and I should receive them by the end of the week.

I really have no confidence that I will receive the parts. I have been run around the entire customer service circle with no results. I can’t even call it customer service anymore but only experience the frustration of incompetence from a large company that calls itself Haier America. I can’t believe that you are a billion dollar company with this type of service. The beer dispenser does me no good without the parts. I wish I could send the refrigerator back and get credit on my card for the purchase and never purchase anything again with the name HAIER attached to it. This purchase of $661.02 has been a total waste; I can’t believe that I choose this manufacture for this major purchase.

I have already filed a complaint with the Better Business Bureau of New York about this issue. I am not sure if I will ever get the parts, I hope Fry’s authorizes me to return this refrigerator, but one thing I have learned from this experience is to check the consumer reports on companies and products before purchase.