Bought Haier AC at Target. Got it home, missing the Top Channel plastic strip that is supposed to be screwed to the AC to keep it from falling out the window.

Called Haier to get them to send the missing part. Gave her the model #, Serial # and our address and phone #. She asked if I had receipt, I said I had it, but it was in our truck and my fiance' has the truck with him at work.

She said I had to call back when I had the receipt in hand. I said, "what difference does it make if I have the receipt in hand or not?". She said that they CANNOT ship out any missing part until they have a copy of the receipt sent to them by CERTIFIED MAIL!

I said, "WHAT?! I have to send you the receipt Cert Mail BEFORE you will even consider shipping the missing part that YOUR company FORGOT TO PUT IN THE BOX IN THE FIRST PLACE??? Your policy stinks!".

She said, "maam, I've been here for 3 years, I am not lying to you.". I said, "I didn't say you were lying to me. I said, your policy STINKS! So, it would be better for me to just take it back to Target.".

She said, "Well, you certainly have that option.". She gave me the reference # for our "case" to use when/IF we call back. Thing is, we had already called our local Target and they don't carry this model in their store. So, he is going to have to return it back to the location near where he works an hour away.

Target said they wouldn't be able to just open another box and take out the part we needed, we had to bring the unit back and return it and exchange it for another one. Ridiculous. It's just a plastic piece about a foot long and the unit is unusable without it or it will fall out the window! Either way, an AC unit is now unusable.

What difference does it make if it's the unit we have now, or one in the store? We have receipt and just need the missing part for crying out loud. Never heard of customer service like HAIER that requires you to send your receipt CERTIFIED MAIL before they will even consider shipping you the MISSING part. It's not like we broke it, it isn't even in there!!!

Why do we have to spend more money sending this thing CERTIFIED MAIL to them??? We already paid $160 for the freaking AC to begin with! Unfrickinbelievable!

I bought a flat sceen TV made by Haier. It lasted exactly 31 days before dying. I dealth with Haier Corporate instead of the retailer. Big mistake. Repair efforts took 3 weeks to reschedule. Parts took 2 more. When repairs were made - the part that was shipped wasn't the problem. Another component was - which required the TV be shipped to Haier. They have the TV - which doesn't work and have lost the paperwork that goes with it even though it was sent certified and signed for. 3 months and I am still waiting for a replacement TV. Haier is a terrible company. Never buy a Haier product of any kind!

We purchased a wine cooler from Haier from BJ's and it was damaged out of the box. Made an even swap at BJ's. The first replacement lasted 11 months, got a new one from Haier under warranty. This one was broken out of the box. Had a forth one (new) sent from Haier America, again! This one lasted about 4 months and died, too. I remembered that I purchased it with Amex and are refunding my money through their warranty extension program. Never buy Haier America! I cannot believe they can sell such a piece of junk! Chinese made, uh huh!

Bought a Haier Nu Cool compact refrigerator and am not pleased at all. This fridge only keeps food and drinks cold if the ambient temp. in the room is 70 degrees or below. Called customer service and asked why this was and he told me this a Green refrigerator, no compressor. Good for the environment. This I did not know when I purchased it. So he told me now in the winter with the heat on, this fridge will only cool to 50 degrees. Then he told me to buy a fridge with a compressor if I wanted to keep things cold enough to my liking and wished me luck, then hung up on me. Like I can afford to buy another fridge after spending $150.00 on this piece of garbage. Do not, I repeat do not buy this awful product.

I too have experienced this Haier warranty issues with a dehumidifier where Haier coaxes you into submitting a warranty claim and sending the cord and shipping etc.. My claim has been in since August with no word so I called. They told me the claim ticket had been closed and they thought I already received the replacement. I asked if they had a tracking number for the shipment of the replacement. They did not. Sooo, they reopened the claim ticket and now waiting to hear from 'corporate' to see if a tracking number will be generated. Now I must wait, but in light of the other complaints on this site I wonder if my fate will be the same as theirs. No more Haier products, I swear it! I hope Haier didn't get any bail out money because it seems to me that this is one company that truely deserves to go out of business.