Hair Club for Men and Women offers products, styles, cuts and moisture treaments as an alternative to hair plugs or extentions for people with only slightly thinning hair. What they don't tell you is that they try to ruin your hair in order to get even more money when you have to use their hair replacement methods.

Their stylists are incompetent and rude. They can not follow directions nor do they have much common sense. My hair was colored an unnatural dark color even though my eyelashes and eybrows are light blonde. Instead of trimming my hair and leaving at my shoulder or below the "stylist" Kim left only 2 inches at the back of my neck and it's uneven and choppy.

AJ the manager of Hair Club in Cincinnati refuses to honor our contract which states that if I am not satisfied with their services I can have the purchase price given in products. His solution was that I just not come back... and forgo the thousands of dollars I've spent.

I wouldn't recommend this company to my worst enemy. They are unprofessional, incompetent and tried to ruin my hair in order to get more money from me.

I recently became a member of Hair Club for Men and Women due to thinning hair from medication. I signed up for their EXT therapy which consists or special products and vitamins as well as a monthly heat/moisture/massage treatment and a monthly cut, style and color. I was told all this was included in the more than $3000.00 I'd pay for a year of services and products.

They neglected to inform me until after my first visit that I was expected to tip as much as I would pay for the services at a high end salon. I tipped the girl $10.00 my first visit for a a wash and style... which I had to re-do when I left because it was just teased & tangled. On my next visit, I received a notice that I was expected to tip more. They did not have my products there as promised and I had to wait nearly two weeks to get some of them while others were 'forgotten.'

My hair was below my shoulders and blonde. Because of the monoxidil my roots were coming in dark so, I decided to have my hair changed to a light brown. My eyelashes and eyebrows are also blonde so, I made it clear I didn't want to go too dark and look unnatural. I also was very clear with pictures that I didn't want my hair cut above my shoulders and or to have many layers.

The stylist colored my hair an unnatural dark red and chopped all but 2-3 inches of my hair. It is uneven and looks as if a child did it. After the first cut I turned around and asked her how much she took off. She showed me the length of my hair and how much we had agreed to cut... then she chopped off another big chunk! I mentioned it again and she assured me the color would not be that dark when she was finished and that she was not taking off as much as it felt like. She said she was using a razor to 'fluff' my ends and give my hair more body. I walked out of there looking as if I were ready for Halloween. I guess since I didn't tip her what she wanted on my first visit she didn't want to have to deal with me the rest of my contract.

According to my contract I am entitled to the amount of the contract in products if I'm unhappy with the services or vice versa. Hair Club is refusing to honor their contract or acknowledge their incompetent stylist ruined my hair.

On October 6, 2007 I went with my boyfriend to look into hair transplants and similar opportunities. Hearing about the hair club for men and women, I figured it would be a rewarding experience. As it happened, it was completely the opposite. We went in and talked to a consultant and was explained the process and completed the interview portion. She took us into the trial room and explained the payment procedures. She said we were eligible for a DISCOUNT card and said we could pay $75 a month to pay off the debt. She mentioned this a few times. She had him sign and me cosign. We even specifically asked if it was a discount card and she said yes. She then had us sign a paper that supposedly she explained everything on. The bottom of the paper with the address and company information just happened to be cut off. A couple weeks later me and my boyfriend received a credit card in both of our names with a $3000.00 charge on it. I called and cancelled the credit card immediately. We called the Hair Club repeatedly and got nothing. I guess that is normal procedure for them not to answer or call back as it has been mentioned previously by other complaints. Once we got hold of the consultant she blatantly lied to us over the phone saying she never said discount card. She also said nothing of a credit card, mind you, and she claimed she did. We are 1000% perfectly sure she said DISCOUNT card. When they did not work with us we filed a complaint with the better business bureau. After working with them the hairclub still had it come down to us paying half of the $3000.00 that we received no physical services for. So basically they reject any refunds for doing nothing, and they make you pay for receiving nothing, and in the end their customers lose. It is my advice to anyone reading this to not trust them and to read everything they ask you to sign, no matter what they say.