I called this particular hair cuttery on Broward Blvd in Plantation, FL in the Plantation Town Square early in the day to see if I could come in for a spiral perm. I made an appt. for a SPIRAL perm. Went in, got the process done and to make a long story short. AFTER Genny did my perm, which took 4 hours, she casually said, O I gave you a soft perm... I was very confused and a little shocked. I asked her why she gave me a soft perm, she stated she thought it would be better for my hair. I specifically asked for, and repeatedly verbalized to her through out the process that I wanted a spiral perm, with tight, small curls. I look hideous! My hair looks like a mop. There is not one curl in my hair, it looks as if I braided it and took the braids out and just haven't washed it. This is not a perm. A soft perm constitutes as a wave or body perm, it just adds volume, not curls. I called to complain to the manager this morning, she said o yeah, I remember you, you wanted a spiral perm last night, I saw what she was doing and it isn't a spiral. I was astonished that she admitted to not correcting her employee while she messed up my hair. UNBELIEVABLE. I look disgusting, my hair is RUINED and to top it all off, they refuse to take responsibility. I have put in a call to the corporate office, it's been over 12 hours, no response yet. I will fight this until the end and make this VERY public, especially within our community, since this Hair Cuttery is the only one in Plantation, it won't be hard to make it known how horrible they are. The idiot manager's name is Janet and the woman who messed my hair up is Genny.

I'm actually a pretty laid back happy guy. I never really got into my hair until a year ago and on November 2008 I decided to get dreadlocks. Now I went in and met this really nice Hair Stylist named Hollie.

She informed me that dreadlocks start at $65 depending on how long the hair was, my hair was not very long and still isn't now so it was just $65. I was impressed with how nice they looked so I tipped her $10. After that I would come in ever month, sometimes even twice a month to get them touched up.

She charged me $35 and I would always tip her $10 so I became use to bringing $45 with me every visit. Also I would always call her before coming in to make sure she was there. This Hair Cuttery was 30 miles away from me so it was crucial for me to make sure she was there.

On April 3rd of 2009 I called ahead to make and appointment. She didn't answer so I called the salon. The young lady over the phone informed me that all I had to do was walk in before 5pm.

So at 2pm I walked on in and to my surprise she was never there. Not only that but the only other girl that could do dreads wasn't there and I had wasted my time heading up there. I asked why the young lady told me over the phone that I should come in before 5pm and they responded 'we always say yes to get the customers in' Of course I was furious but I do understand business and accepted it because I knew that I didn't mention I needed dreads over the phone I only said I needed to make an appointment with Hollie.

So on April 11th I was in the area and walked in at 10:30 am. I asked if Hollie would be there and they said she'd be there at 11:00am. I said that's fine I just need my dreads touched up and they said it would be $70.

I was thrown back a little. Why would it cost more then when I started? I told them I only pay $35 a visit to touch them up, I didn't even pay $70 to get my dreads started? This lady informed me that the prices went up and now it's $70. I was furious, I called Hollie as I walked off.

Luckily Hollie answered and informed me it would be $45. I did notice that it was $10 more then usual but I'd rather pay $10 extra then twice as much. I made an appointment with Hollie at 11:30am and came in for it.

While Hollie was half done my hair, she came back and told me that her manager said it had to me $70 instead of $45. I was even more furious, I told Hollie it was unfair to charge me not only twice as much as every other month but $5 more then it was to even start the darn things. She said she knows it's unfair and she would talk to her manager.

When it came to pay they charged me $62, I couldn't even tip Hollie. I was so angry, how could you mistreat a strong client? One thing I know about business is to never betray your strong clients!

I handed Hollie's card to her and apologized, I can't let her manager overcharge me. I called other hair cutterys in the area to see what their book prices were, they all said the same thing, $60 to start and $45 to touch up. I was even more furious, I went online to they site and sent them a complaint and I have both numbers to call.

I hope that their cooperate office treat me better then this manager did. If anyone has this horrid problem here are a few numbers I'm going to try in the morning. 1-800-TRIM-CUT (1-800-874-6288), 703-269-5400 ex2, 703-269-5225 hopefully you wont need them. Personally I'll miss Hollie, she was very nice to me and my girlfriend.

The new commercial " Hot child in the City "
The actress looks like a strung out drug addict. I don't know who came up with that ad, but it is scary.
I wouldn't get my hair cut ther after seeing that ad.

My last day of work for this nightmare company was 10-21-08. I have not yet received my paycheck from them yet, but what I did receive was my bonus check with Void written across it!! This company pays an hourly wage AND does NOT give lunch or breaks!! They actually get away with this bologne.

I went to hair cuttery in Quakertown, pa to get a hair cut and asked for brown highlights, the lady bleached my hair ( full set ), my hair looks yellow blond brassy and ugly orange-brown, she said oh it's not that bad, she even over charged me saying my hair is long then cut it !!!, I called and demanded a refund . Beware of cheap chain solons, they are hair and color shufflers!!!...Horrible experience!!!. Now I have to pay someone else to fix my hair and wait a while before I can get it back to normal... Hair cuttery NEVER AGAIN!!!