Hair Locs

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Category: Lifestyle

Contact Information
Burbank/L.A., California, United States

Hair Locs Reviews

May 29, 2008

Company

I am a long-time hair extensions user. I recently tried Hair Locs. I like the attachment method but the hair is GARBAGE! After two shampoos it tangles, frizzes and knots. This hair only was over $500!! That doesn't include having it put in. The company lied and said the hair was "fine" when I sent it back, and claimed the hair they returned to me was the same hair that had just been "clarified." The hair they sent was new. My extensions had been cut. This hair was not cut. I tried again. Same problem. Ugly, frizzy, tangled, knotted mess. Had to have them removed AGAIN. The company ignored the Better Business Bureau process after just one "we always guarantee and will refund money" comment. They refuse to refund my money. Stay AWAY!

May 5, 2008

Bad service from company

Hair locs is a company I went to for a class that costs 1300$ so I could do extensions for my clients.At first I was very happy with hair locs.My clients were happy too.Lately they have gotten sloppy...sending hair to the wrong person, or getting orders mixed up.Recently I recieved an order for my client that was suppossed to be stock hairTHICK...I started my client and realized the hair was very thin.I checked my order to see if I had made a mistake.But I had NOT made a mistake, they had charged my client for thick hair and it clearly wasn't.I had to send my client away and reschedule her.She was extremely upset and it made me look so bad.I fed ex the hair back to "Hair Locs" (which cost me more money 35$) so I could get the new thick hair back before the following weekend.I spoke with hair locs monday and there response to me was I was wrong the hair was fine.I do extensions once a month and I ALWAYS use thick stock hair.It was clearly NOT thick! I was so so extremely mad and disappointed they didn't just grant my request & send me the proper hair I had ordered.I even sent a sample of thick hair that I had from before.It seemed to me that they don't care about there customers or our clients or there reputation because they weren't nice or trying to help me at all.It seems like they just want money and dont care about the client.I am so upset I took this class instead of another hair extension company.I feel I was ripped off of my 1300$ ...Advice to the company is help your loyal clients.dont stab them in the back and rip them off and treat them like they've done something wrong.Just fix the problem and keep your clients happy... My client is angry with me and now thinks Hair Locs is a very unproffesional company...