So i ordered for a hair product from hair sisters and they never had it. They were supposed to issue me a refund to my account. On their end, they say they have issued the refund, from my bank and my bank account, nothing seems to work...i know 11.99 is little money but that doesnt give them the opportunity to mess around with people's money. Everyday i call to ask but they keep saying they already gave me the money...Jesus where is the money in my bank if you already issued a refund?I am very disappointed with this company that i trusted so much.

I ordered from this site that was supposedly the new and improved version. I did not receive my items, but they debited my account. I tried to get in contact with them via the customer service info listed on their site. I called during business hours (various times, various days), but it always said that the representatives were busy, leave a message. I left 5 messages on different days and NEVER received a call back. I also sent several emails to the contact email listed on their site. I filed a dispute with my bank and a week later, I got an email that had refund information and transaction numbers that claim my money had been credited, but it hasn't shown up on my account 4 days after the fact. I will NEVER order from this site again!

Placed order online. Called to confirm order as there was no confirmation email response sent that was promised upon placing the order. Called for 2 days straight, nothing but a machine. Did some investigating to find out that this has happened before and that there were about 100 complaints on this company for noncompliance, mail fraid, and not refunding money for cancelled orders! I emailed sales and the david person listed on the BBB site, and continued to call, but no response. I cancelled the credit card order thru my bank and listed it as fraud, and left VM messages to cancel my order as well with thier 1-800 number and via email address that were listed on their website and still no response! Cannot get a human at all with this company! Luckily I saved a copy of the order as a PDF and Word Document, so I could have proof of what was ordered and saved copy of emails as proof of attemps to contact them.