This is the most unprofessional company I have ever dealt with. Their service Technicians are polite but have no knowledge of their jobs. The company never ever keeps an appointment. They always call and cancel during the time your tech should be at your home giving you service. I have had appointments from 8-12 (mornings) and they always call between 10:30 and 11:30 am and give a reason why they must reschedule your appointment. And today they sent out a Technician who had no idea of what he was supposed to do, I was only upgrading my box from regular satellite to HD /dvr box. I already have Directv service and I already have an HD box was upgrading a different one, during the time he was here he first needed to look and see how they hooked up the first box, then he drilled a hole in the wall put the wire through went out to the satellite dish was out there for a while, came back asked my husband to come out and said well there is a tree here ( small mind you was there when they installed it. And said well I think you will get a weak signal so I cant out the box in you need to cut down the tree because the branches me get in the way and then call and reschedule. Is he serious? No I will not cut down another tree we cut down 50. They should have not put the dish in the woods. All that open field and they chose to put it back there and I already have the same exact box with no signal loss. I called Directv who asked if the tech was still here and of course I said no. They tell me well he should have hooked it up because they see no signal loss on their end. Well 6 hrs later I still have no anwer from Halstead except to tell me they will get a supervisor out here within the next 72 hrs and he can take a look. Well he needs to come and move the dish out of the woods since his techs put them in there. This is the absolute worse company. I had an even worse time with the initial installation job. If you ever get Directv in Connecticut do not use Halstead Communications they are just not professional very unhelpful, poor at answering phones and even worse and returning calls. I am seriously considering cancelling my Directv and changing to a local cable service provider.