Warning to all my friends and friends of friends; please pass this along. I ordered a product from Hammacher-Schlemmer (from SkyMall) in early December 2010. They said it would be shipped Dec. 8. On Dec. 23 they sent a postcard saying that the item was out of stock so they would not ship until Dec. 13 (yes, the postcard was 10 days late or more). I called to find out if the package had shipped and they said it had. I verified the address for the shipment which is my friend in China. I thought everything was fine until today when they called and told me the package was abandoned by UPS because UPS couldn't find the address. Furthermore, they were not refunding my money and I could order the same thing again (morons!). I called them and spoke to 3 different levels of management but all said the same, no refund, take it up with the credit card company. Please BOYCOTT HAMMACHER_SCHLEMMER and tell your friends the same.