In September 2007 we had a home study fitted by Hammonds. We had chosen the chestnut oak veneer finsih and the salesman had assured us that although this was expensive (full price on completion (£7, 500) it was of a quality far superior to the laminate finishes which were half the price and that we would not be disappointed with our choice. We were told that there would have to be 2 joins in the desktop but that these would be meticulously matched at their workshop before it was dispatched. The salesman was a complete liar. Everything he told us was untrue - even down to the fact that all Hammonds staff are employed and that they do not use sub-contractors. They are in fact all sub-contractors. The furniture arrived and after day one of the fitting process we looked at what they had installed and could not believe our eyes. The desktop had grains going at oblique angles where there had been no attempt whatsoever to match the joins. The profiles on the front edges changed from one design to another and didn't butt up together.The back panel looked as if someone had tried to varnish it by hand, varying from thick spattered globules to a thinner coating where the wood showed through. There was a complete edge of exposed chipboard where the back panel was the incorrect size. The drawers snagged - the list goes on. Anyway before the fitter commenced work on the second day we phoned Hammonds to say that therefurniture was not acceptable to us as it was not what we had been sold by the salesman. It is cheap rubbish that they were selling as bespoke - made to order - crafted - high quality etc etc. There brochures and their salesman are blatantly misselling this product. It is gross misrepresentation. They refused to remove the furniture and insisted that they carried on with the fitting. So that is what happened. They then said that they would address some of the issues that we were unhappy about and eventually in early 2008 they put on a new desktop with new profiles which is better but still badly joined with no grain match and sticky waxy filler that oozes from the joins. The desktop is now a deep reddish colour whilst the wall units are a more golden shade and they look like different furniture. The whole thing is completely inadequate. It is substandard in its fitting and it has been sold to us as something it is not. It is MFI quality kit furniture and has been sold as "crafted" and "specially made for us". We have refused to make the final payment of £1, 200. They said they would accept £900 as a gesture of goodwill. We will not pay them another penny but have said that we will reluctantly keep the furniture at the money we have already paid them (ie £6, 300) although it is not worth even half that - we have had other opinions on this from carpenter/fitters etc. Hammonds then started the threats in the form of letters from "Credit Protection" and photcopies of Court Claim forms complete with our names. We still refused to pay anything more for something worth so little. So we will now see Hammonds in Court - we tried mediation and as a final offer they said they would now accept £600 as the final payment. We will not pay them anything else so we are now waiting for a date for the Court hearing. Be warned - this firm will use threatening, intimidating tactics to force you to pay them for a product that has been sold under misrepresentation. We now know there are lots of others who have fallen foul of this dreadful company. They do not care about customer satisfaction and they are a company to avoid at all costs.