I prepared my taxes online, I signed into H&R Block with my user name from last year, input my info and was logged off before I could finish, I was frustrated and logged back in with my current email address as my user name, I was charged double, 79.90 was taken out of my checking account on 1/31/10 and again on 2/3/10. They created a second account with my current email address and charged me 2 times. I called customer service and they would not refund one of those payments. This is horrible customer service and I will never again have anything to do with H&R Block. They will not work with you to correct errors.