During month of March this year I approached H&R office in Calgary asking for professional help and indicating that my situation requires examination of my financial activities for last 3 to 4 years. I asked for somebody who will have preparation and time to dedicate to my case. I was assured that I will get the best service available.

On March 16 I got email:

Hello Richard:

I have booked you a appoint for Tuesday, March 22, at 11:00 a.m. at the Forest Lawn Office, address is 21 E, 3012 17th Avenue SE Calgary.

Cheryl Johnson


During this appointment I had opportunity to introduce my situation to Ms Johnson and I was asked to sign my consent for H&R Block to have access to my file at Revenue Canada.

Shortly after I was selected by my company to work in Brazil for a month and before my departure on April 4th I copy all my financial information and delivered personally to Ms. Johnson for examination.

After I got back to Canada, on May 14 and I tried to contact Ms. Johnson at her office. Despite of few left messages I had no call back, so on May 20th I went to the office to see Ms. Johnson personally, and after waiting for 15miutes I got answer that my case is not ready yet. I was told that everything will be finalized before the end of the month.


Until today, I have no answer, no information and no explanation from H&R Block.


It is not I wasted time only, I am also affected financially as in my situation I am paying penalties and interest on outstanding balance and for 60 days nothing have had happened.

I was told I will get the best service available, but after those few deceptions I have no more trust in your organization. I find it hard to believe I am the first one you guys treat this way, so protecting others I will be sure to share my experience with my friends.


With no better option I have to look for another accounting office which will treat me seriously. I expect Ms. Johnson to send back my memory stick with my financial information. Please send it in secure envelope and register letter to my home address.


Ryszard Kocielski

I was charged $32.95 for direct deposit for my tax refunds.I got my refunds thru the regular mail.I was told that my bank rejected the transactions.My bank had no record of these rejections.I was told by H&R that it was a banking fee for the direct deposit, but when I called they stated it was for a antisipated refund?They could not tell me why I did not recieve the direct deposit.I check my returns and all the info was correct.

Well, I usually do my own taxes with the H&R Block software. This year I decided to let them do it. It was much simpler due to a year of unemployment, some stock gain, house payment and not much else. My mistake was thinking a tax expert could possibly know something to avoid paying too much since the IRS manual is huge. I figured $100; 1040A, and capital gains report. Their chart doesn't state that everything is an added fee. End result; I owed the IRS about $100 and H&R Block charged $240. Live and learn. Next year I go back to doing my own taxes and I NEVER use H&R Block software again. So if I live another 30 years they'll have lost more $ than they've gained in the end. Plus for the rest of my life I'll tell anyone never to use them since they are shady. My mistake but NEVER again. Like Charlie Sheen says: "Winning. Duh!" You lose H&R Block. My money goes to your competition until I die.

I spoke to collections and told them I could pay $50 what I was paying H&R Block. I feel this was a scam and they were not truthful from the beginning. They led me to believe I was getting a certain amount and then told me no I wasn't.

Professional Tax Service? I don't think so!

Upon our first initial visit with our local H&R Block office, the atmosphere seemed to be professional.

We met with someone who started to prepare our tax return. Once finished my wife and I signed everything and then went home.

The next day we received a phone call from the lady who prepared our taxes for us and she stated that the IRS had rejected our return. Further into the conversation I found out that they had placed the wrong last name down for my wife.

I gave the correct information to the lady as requested and even spelled it out for her, and then the call ended.

A day later we received yet another call, this time from a different tax lady who claimed that our return had yet again been rejected. She stated that the name this time had been misspelled. I corrected the spelling yet again and the call ended.

The day that we were supposed to receive our refund my wife and I contacted the bank to check on the deposit, and guess what, NO MONEY WAS DEPOSITIED.

With concern, my wife and I contacted the IRS to find out what was going on. Upon speaking with the IRS we found out that due to the tax people at H&R Block making all these errors that our refund had been sent to the error department for verification and would take an additional one to two weeks for processing.

At this time my wife and I were very upset so we contacted the Amelia office to inform them of the situation.

They had stated that since they had already given us a discount the day that we had filed our return, that they would not be able to discount any other fees. When we asked about the Guarantee that H&R Block has, the lady changed the topic and stated that they would not be able to help us. I then demanded to be contacted by the Manger or Franchise Owner, the lady then told me that she was just a Tax Associate (Teddy) and that she would have the franchise owner Karen contact us later that evening.

The lady that contacted us was very rude and was only trying to protect H&R Block and had no interest in us, the consumer. She not once admitted the blame that the IRS had confirmed to be the fault of H&R Block!

My suggestion would be to not use H&R Block. You can google their name and find countless complaints about them. It is best to use TaxACT or some other at home filing program so that this does not happen to you!