I went to H&R Block this year expecting to get the same great service i received last year. After calling the appointment line to try to get in for a Emerald Advance i was given the wrong appointment day and wrong office and when i showed up to where i thought my appointment was i was told i had no appointment scheduled there. I had asked the appointment line guy if i could just walk in and be seen and he said no i had to make a appointment and found out later that was a lie. Anyways i apply for the advance with someone who was at least 80 (not lying) and said he had not done a Emerald Advance before but there was no one else that could help at the time ( poor old guy i felt sorry for him so i allowed him to do my application anyways) well i ended up pretty much doing the application myself because he kept entering the wrong info into the computer but i got approved anyways so i was happy. I went back after i got my W-2's to file my return and told the preparer i wanted my refund back the same way i got last year which was a RAL and he kept mentioning something about a RAC and i kept asking what that was and was told we would go over all of that once we were done ( RAC sounded like the same as a RAL to me) i was asked about childcare expenses when it came to that part and i told them i had almost $3000 in expenses but he made it seem like i didnt have enough to claim and that it wouldnt be worth getting the receipt for ( last year my husband was a stay at home dad so we didnt have childcare last year so i didnt know anything about that credit) so he made it seem like it would make no difference on my tax return well at the end of it all i find out that i have to wait 8-15 days for my tax return which i should have been told that they do not do the RAL's anymore and i was also lied to when i asked about it and was told no one was doing the RAL's anymore because the IRS has banned them. Jackson and Hewitt still does RAL's but will not ever be going there again either and that is a whole nother story!!! Was told when we came back to complain that they would see if we could file a ammended tax return to claim the childcare expenses at no expense but a couple days later got a nasty and rude 5 minute message saying it was our fault for that and that we would have to pay if we wanted it done. Well maybe it was somewhat our fault for trusting them to know how to file a tax return and telling us we could have gotten another $500 for the childcare but next year i will go elsewhere and will use a accountant which only charges around $100-150 instead of the approximate $260 i was charged and would get it back sooner too! Oh and did i mention the guy that did my 2nd return was around 70! I will be filing my ammended return myself!

Discovered from the IRS that they refunded $2298.00 and $419.50 on 10-17-2008 into an account with H&R Block for my 2007 taxes. When I went to H&R Block to do my taxes 4-12, H&R Block sold me on the Rapid Refund. Well, after calling for 2-3 weeks to see where the money was, I was informed through the IRS that they were holding my refund because I had an outstanding tax return from 2004. On 11-4-2010, the IRS informed me of the deposits made and when they were made. On 11-5-2010, I called H&R Block, they acknowledged receipt of the $2298.00 only. They said they sent out the pre-pd credit card but it was never activated. They then told me that they would request the re-issue of a new card, it would be overnighted to me via Fed-Ex, and that it would be in my hands NO LATER than Wednesday, 11-10, and I could call Monday for a tracking number. I called again Wednesday, 11-10 for the tracking number. This time I was told they never get the tracking numbers, they don't send things out overnight, the card was made 11-8 and would be in my hands, NO LATER than Friday, 11-12. Today, 11-12 I called, was told the card was never issued or on the way. Sorry, ma'am, nothing we can do. I asked for a supervisor and was placed on hold for a very long time. The supervisor came on the line, said the card was never issued and was not on the way. She was very sorry I was misinformed and told me they do not send things overnight, that is not their contract with Fed Ex, the other 3 people I talked to did not give me the right information, sorry ma'am. She said they arrive in 3-5 business days. I told her that I wanted my money transferred into my bank account immediately. She said she could do that but it would take 5-7 business days. I was never offered this option, had we done that, I would have had my money today. She said there was no way it could be done faster, and the best thing to do was to get another card requested and that it will be sent out overnight through Fed Ex...(wait a minute, "WE DON'T SEND THINGS OUT OVERNIGHT..." I told her I wanted to speak with her supervisor, to which she said she was the top supervisor, there was no one else above her. I told her I wanted the interest refunded to me also for the past 2+ years, she said she could request it, but they were not going to do it. DON'T DO BUSINESS WITH H&R BLOCK!!! I don't see how they can be allowed to continue to steal from honest, hardworking people.

Paid for Peace of Mind Guarantee in 2006, H & R made error on my tax return, they actually admit it but deny my claim due to time constraints. Have filed an appeal... what a nightmare... H & R Block owes me over $1, 100.00. iRS COLLECTED THEY MONEY FROM WORK.
I WILL NEWER USE HR BLOCK AGAIN.

In february went to the office in sunset and la brea after being greeted the guy started preparing my taxes after he was done told my that i had to pay so i said dont filled them. went back yesterday they were filled and the refound was put into an emeral card i tried to explain my problem to the district manager and she told me that the only thing i coul do was to go to the police and make a report but her recomendation was not to do it because i was ussing an ITN n umber and they would know about my imigrational status she trited me like *** and try to intimidate me.

YES, H&R BLOCK WORKS FOR THE IRS

Due to a personal situation I was not able to have the IRS do my taxes last year for the year 2008 so I went to HRBLOCK and paid $164.00 to HRBLOCK to have my 2008 taxes done this year. 2009 was ok and done but they IRS was not able to do it. anyway I was supposed to received $1420.00 according to HRBLOCK but instead I got a check from the IRS for $237.00 I went back to the HRBLOCK office to see if they can help me understand why I received such small amount, but I got from them such a fancy explanation, that I truly walk out of their office with the inside of my head in BLANK, so, then I called the IRS and guess what, they told me to check it out with HRBLOCK they said that's how it was send from hrblock and that they go by the records and what's on the system...oh heck, I guess next time I'l go straight to the IRS and have them do my taxes IT WILL BE CHEAPER...!!!...