H&R Block
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Category: Business & Finances
Contact Information Calgary, Alberta, Canada
Phone number: 403 400-7523
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H&R Block Reviews
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geco2897
April 6, 2010
unprofessional & Bait and Switch
2008 & 2009 Tax Service
Last year - I relocated and used H&R Block for the first time. The agent I was assigned was 70 to 80 years old, and though I'm sure he had an accounting background, he was using a computer for the first time. He made so many errors I was denied my state rebate and required to pay and my federal return was audited.
This year - I'm back in gradschool with a simple job and a simple return (no itemized deductions). I called in and explained I had 1 -W2 and 1 - 401K disburisment but I would still use the service if it would be much cheaper. I was quoted $68 and scheduled an appointment. At the end of the 5minutes it took I was told I owed $169.00. After I explained my conversation when scheduling the appointment I was given a $30.00 discount and told that was the best they could do..."will that be cash check or charge...NEXT!"
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DeejaySmooth
March 23, 2010
Emerald card
I need my tax return money on my card by thurs, but was denied a loan. Is there anyway I could get it by then??????? Please help!! I need that for vacation money lol
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Eggonhisface
March 21, 2010
Unsatisfactory Service and A confused rep
I went to a H&R Block this year because I did not know how to file a 1040, and I had a few questions.. I was excited on at least getting some money back to help pay off toward my debts I had but I did not know you would get charged for filing my taxes! ..now i'm a person thats trying to recoupe and get out of debt but when you charge for the services I should have asked first hand before going in.. so I was the one with egg on my face (And out of 257$ from my refund check!), but the service that my rep gave me did not seem to know about doing my taxes and was rude at the end when I had to pay for my services and she pretty much was trying to rush me out of the door and finish up filing my taxes because she had her DAUGHTER at work and her DAUGHTER was getting hungry and wanted to go eat and kept interrupting the mother the entire time she worked on my taxes, which is upsetting and makes me worry if she did my taxes correctly, If I get a mail from the IRS its going to be her fault i'm hoping.. Next year i'm just going to file my taxes by myself and I will never go with H&R Again..
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KCHJ
March 6, 2010
Hidden Fees
Prior to making my appointment, I was given a general quote for my state and federal filing fees. Being that I was single with one job, I that I would be in that ballpark. Not!! After completing a simple 1040A @$70.00, I was charged $25.00 for Childcare calculation, $35.00 Child Tax Worksheet preparation, $9.00 Head of Household Determination Status, Etc. Totaling $232.00. These additional charges for having two children are outrageous!! It took 10 seconds to enter this information. H&R BLOCK NEEDS TO POST ITS FEES ON THE WALL!! If I knew their billing practices I would have simply left and not wasted my time. Never Again!!
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Frustrated with H&R Block
February 25, 2010
Simple Pay
I filed an e-file return through H&R Block. H&R offered what they termed as "simple pay" to cover the cost of assisting in preparing the returns which would be deducted from the refund coming from the IRS. Once the return was accepted by the IRS, H&R Block gives access to a countdown clock showing you the exact time the IRS will issue the refund check. Here is what H&R Block doesnt tell you: Once H&R Block receives the money it could take up to 5 days for H&R Block to deduct the fee and send the balance to your account. Also, there is NO WAY to track this process!! So if you file with them thinking it will be faster, DON'T! It's amazing to me that you can track your refund with the IRS but with H&R Block it's a guessing game. Imagine the amount of interest they make by hanging on to everyone's money to the very last minute. They have had my IRS reund now for 5 days so they could deduct $29.99. STAY AWAY FROM THEM!!!
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Merkel
February 17, 2010
The amount that they charged us was absolutely criminal
Usually my father-in-law goes to a friend of his to take care of both his and our taxes. This year she was unavailable so we decided to go to H&R block . Our taxes were extremely simple this year to the point where we could have easily done them ourselves however neither my husband nor I were confident enough to take on the challenge. We sat down with the tax man...honestly a college freshman doing taxes for H&R block to make extra cash. We were in there about 20 minutes when he told us that our fee for getting our taxes done was $300.00! We were completely outraged being that my father-in-law's friend did more work last year for us than he did and only charged us $60.00! What they were proposing we pay was roughly about 10% of our total tax return. My husband just found a job and I am unemployed and looking after our 2 kids both under the age of 7 so we don't have that much money. We thought it was absolutely criminal the amount that they charged us and we called the company to complain. The first woman we talked to had us on hold for about ten minutes so we hung up and waited about a half hour and called again. The next woman that I talked to was extremely rude and condensending towards me. I will never use this service again and will tell others not to go with these crooks in the future. I plan to learn how to do my own taxes next year.
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Hector Serpa
February 17, 2010
Not honoring appointment
Being a long time customer I know that getting an appointment is the best way to go to be able to get your taxes done in a timely manner. I was given an appointment for 7:00 pm last night Feb 16, 2010. I arrived at 6:45 because I left home early because of traffic.
The person who I was schedule to do the taxes with took someone in just minutes before I got there. It was 7:45 and the receptionist kept telling me it was only a few more minutes. The tax preparer never came out to apologize for me having to wait. After more than an hour of wating, I had enough and left. I am never going back to H&R Block. It is obvious that my time is not important to them.
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Mogan
February 9, 2010
Worst service ever
This is the worst service ever from appointment down to the supervisor Ms. Ferguson. I called to make my appointment over the phone and one of the representatives took all my information; name, social security number and phone number telling me our appointment was schedule and to come in at the appointment time. So I get to the office and there was no appointment in system, the staff acted as if they didn't know what they were doing. So I advised the young lady at the front desk I have taxes which requires a exceptional representative and instead of giving me what I ask for she put me with someone who didn't know what they where doing. I than asked for supervisor and the representative stated she not in the office yet, after waiting for the supervisor Ms. Ferguson for over an hour never being available. The representative finally find someone there who has more experience after processing the paper work which all was messed up and now have to owe and be amended. The supervisor than come in the office late I explained the situation to her she states she going to take care of the problem. First she never calls me but has someone else call to tell me I cant get a refund for the poor service. Than I contentiously call the store leaving messages she never calls me back. After a weeks worth of trying to get in touch with her, she sides with her staff stating that I never told this information to them, when I know I definitely did, I wouldn't just make this up, I came there for a professional service and got garbage. I had to remind her that she we wasn't there in the store to to address any of the issue anyway. I would no advised anyone to go there ever in life or you will definably be screwed in the process. DON'T DO IT TO YOURSELF!!! TRUST ME!!! I'M IN PROCESS NOW WITH REPORTING THEM TO THE HOME OFFICE!!!BEWARE!!!
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loca65
January 22, 2010
H&R Block 2 day pay guarantee
If you have bad credit and file your taxes at H&R Block, DO NOT choose to get your tax return money in 2 days or less. You will not qualify even if they tell you, "no problem, you'll qualify."
I waited 2 days and did not get my $$. I immediatly researched online and found a mountain of complaints. I called H&R Block and found out that I too was denied and now have to wait the normal 8-15 days. Turbo Tax is free and I wish I would have just gone that route. If I had, I would have saved $260 and the fee for the 2-day return advance.
If you've already filed w/ H&R Block w/ the 2-day pay service don't bother trying to cancel. You'll still have to pay H&R Block for their service.
It's a drag. I wish I would have found this site before then. Lesson learned.
It's the bank guaranteeing your loan for the tax return who denies you which has nothing to do w/ H&R Block. However, they could be more up front especially when I told the woman who helped me that I had bad credit and wouldn't qualify. She guaranteed me after everything was complete a check in 2 days.
Other than this major snafu, she was great and through and their customer service in responding to my questions was excellent, including the supervisor who called me back when I had questions about cancelling.
It then I learned how much of a hassle it was going to be to cancel and decided and take the loss rather than tie up my $$ for a much longer time because the lender has to wait for your IRS check then return it and then the IRS has to cut you a new check.
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tboggs80
December 16, 2009
Emerald Card Offer
My main complaint with this whole Emerald Card Offer is the fact that they are not very clear about who qualifies for this offer. I was told, after sitting for an hour past my appt. time, filling out all the paperwork, listining to how great this is going to be, only to be denied. The reason, because I did not have a"relationship" with H&R. I was told that because I did not come into their office last year to do my taxes( I did them online myself with H&R's free online service.)that I did not have a "relationship" and that this was the first year that they started using that reason to deny people. So heave this warning: don't waste your time if you did not do your taxes with them in their office.
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