THIS BLOWS!!! i always have done my taxes at h&r block!! and since they started the emerald advance it has really helped out during the holidays!! now they so a credit check!!! thanks to the bank that they are dealing with! this is so retarted, why even advertise that you are eligible for a advance if you can not get one!! they need to put in their ad dont even try to apply if your credit is bad!!! who do we go to complain?!? this has put a damper on MANY peoples CHRISTMAS!!!

We used the services of H&R Block, Wentzville (falling under the St Charles, MO office) for our 2006 tax return. We purchased their Peace of Mind guarantee at the time. We were audited by the IRS for the tax return and it was revealed that H&R Block made substantial errors in the return totaling over $13, 840 which we were informed we now owed. When we filed in 2006 H&R we originally refunded by federal and state (California) authorizes over $6, 300. So we now had to return not only the $6, 300+ we had been refunded but also an additional $7, 000+. We needed to pay the IRS $9, 712 - and we are told to expect, due to the errors, that the states of CA and MO will claim from us another additional $1, 900 when they are finished assessing the new filing. H&R Block admitted the very significant mistake (and in actual fact, in the process of determining the new, correct amount owed, discovered another basic but substantial error in their calculations and methods - while this resulted in less owed, it still underlines the fact that they made two very large errors). H&R Block honored the Peace of Mind guarantee by paying us (June 12, 2008) a check for $7, 330.47. This included their standard guarantee for penalty and interest ($2, 300, 47) plus the maximum allowed under the guarantee of $5, 000. In short, we still needed to pay $9, 712. H&R Block legal department has written to us (Regina Akers, Senior Paralegal) to inform us that they will not consider additional payments above and beyond what their Peace of Mind guarantee promises. Leter dated July 18, 2008. We believe this is unacceptable. Never in our wildest imagination, and I gather from discussions I have had with H&R Block representatives, that such substantials errors should ever be made by a professional tax preparer.

Your Desired Resolution:

We want to appeal H&R Block to make an exception to their Peace of Mind guarantee rule and pay for the difference of $9, 712 that we are now out of pocket. All discussions with regional management has met with only referral to the legal department who have answered as stated above. In addition we want them to pay for the money will need to pay back to the states of CA and MO in due course (approx. $1, 900)

The Better Business Bureau is a neutral, non-profit organization and not a governmental agency. We hope this service can assist you in resoling this dispute, however, we cannot guarantee the outcome. We have received your complaint and will forward it to the company for its position. We ask them to respond within 14 days. If we do not receive a response, we will send a second letter allowing them another 14 days. You will be contacted if the company responds or does not respond to our office. Due to our complaint process, it could take approximately 30 days before you hear from us. If the firm does not agree to provide what you are seeking to resolve the dispute but us willing to work toward negotiating a settlement to resolve the complaint, our mediation department will contact both parties by phone. The company’s response, its reasons and support; whether or not you are satisfied with that response; and based on if the BBB feels the firm made a good faith effort to resolve the dispute, will be the factors included to determine how the case will be closed. Regardless of how a complaint is closed, it will remain on the company’s record and will be reported to the public for the next three years. Thank you for using our dispute resolution services.

H&R emerald card # when called to inquire about economic relief refund stated that the IRS would be sending a check. 6 weeks later I called the IRS and was told the money had been deposited in my bank account (H&R Emerald card). I called H&R Block # again and recording still stated refund was coming from the IRS in the form of a check. I was finally able to get a hold of an H&R Block rep in a 3rd world country and was told they were not aware of the recording??? Come on! They have used my money for over 6 weeks because of their fraudulent message.

My husband was deployed last year so for us to qualify for the stimulus rebate the non taxable combat pay must be on the 1040. Well HR block didn't do that. So when we thought we'd get come extra money...we didn't. Non-taxable combat counts towards income for the rebate. So after sitting on hold for hours with the IRS, I found out I needed it amended the 1040X. Then we could get the rebate as a credit next year!

So I go to HR Block to get it done. This hag tells me it won't do any good. She calls the IRS herself, which has a min. of 1 hour hold time. She has me hold the phone waiting for someone to pick up. She filled out the form then took the phone from me and hung it up! I sat there for 15 mins holding her phone for her for nothing. Now I have to wait a year because HR Block didn't put a number on my return!

I've heard from others including an IRS employee that we should still get the rebate. Why the *** can't people just do their job and actually know what the *** is going on. When you pay for a service you expect to get what you pay for.

Do not use HR Block. These people have no idea what they are doing!!

Mrs.M Slang and IBonnie S.Greinerthave not receive our new Client check in the mail yet. We both saw Greg J. at the HR Block office on 27thStreet across from Wal-Mart. we both in apartments at 2240 W.Layton Ave.Milwaukee, Wi.53221Bonnie Greinert#218and Mrs.M Slang #208.Thank you for your help. Bonnie Greinert

P.S. we saw Greg J.a senior account at HR Block the first part of March of 2008.When will receive our checks. Mrs. M. Slang is very upset about not receiving her check yet. She will not go back to HR Block again.